CXC Telemarketer

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering & technology and superior after-sales service. For 80 years Crown's business philosophy has utilised vertically integrated processes to design, manufacture and distribute forward-thinking innovative solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions, fleet management technologies and warehouse solutions products and design services.

Since its founding in 1945 the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise:
When every minute matters customers can count on Crown to keep their businesses moving.

We have an exciting opportunity for a Telemarketing Representative to join our team. You will be the first point of contact for a customer interested in Crown Products, reaching out to them to discuss their requirements and arrange a further conversation with a specialist Sales Rep.

Follow up leads primarily by phone – both new, existing and returning companies.

Take inbound calls and pick up live chat enquiries

Schedule appointments for field sales reps and maintain regular contact with customers, providing support information and following up on enquiries.

Grow and maintain the CRM system

Conduct targeted telephone campaigns for product groups, sharing new updates and features.

Utilise Linked In and other professional networking platforms to identify research and engage potential leads through targeted searches and personalised InMail outreach.

Conduct proactive cold calling within assigned geographic territories to generate new business opportunities and qualify potential leads.

The role will suit a friendly and engaging professional who enjoys conversation and finding effective solutions for clients. You will be results-oriented, enjoy working towards a target, and have good attention to detail, ensuring you maintain data competency to the highest standards.

• A good telephone manner

• Excellent communication skills

• Strong administrative experience or transferable skills

• Be confident using Microsoft Office (Word, Excel, Outlook)

A motivated and dynamic team who celebrate success and provide a respectable and transparent working culture. Additionally you'll embark on a comprehensive 4‑week training program to upskill your telemarketing success.

Hours of Work:
Monday to Thursday 8:00 am to 4:30 pm with one hour for lunch. Friday 8:00 am to 4:00 pm with one hour for lunch. Alternating shift pattern.

Target Salary:
Competitive salary package (dependent on experience).

Holidays: 25 days holiday + bank holidays.

Pension:
Company pension plan.

Employee benefits include a discount scheme with access to the best perks from some of the UK's biggest brands, and an employee assistance programme.

For further queries, please contact the Recruitment Team at Crown Lift Trucks Ltd on or via the website.

Address:
Crown Lift Trucks Ltd, Karen Callander, Rutherford Road, Basingstoke, RG24 8PD.