Aviation Team manager

Aviation Team Manager – Tour Operator
Seeking an experienced, hands-on Aviation Team Manager!
We’re looking for a hands-on Aviation Team Manager to join a busy tour operator. You’ll lead aviation projects, manage fares, build relationships, deal with escalated GDS ticketing issues, support reservations and e-sales teams, and keep our aviation business running smoothly for our travel customers and clients worldwide.
What you’ll do as an Aviation Team Manager

Lead aviation projects and oversee the daily ticket department

Ensure reservations teams are updated with fares, special deals, and routing changes

Manage relationships with GDS providers and e-sales customers

Load specialist fares into GDS systems (Amadeus / GAL) including NDC, I.T fares, cruise fares, corporate fares, and one-ways

Monitor competitor activity and pricing across airlines

Manage ADM & ACM processes from start to finish

Advise reservations and after-sales teams on service disruptions and ensure contingency plans are followed

Support airline training and co-ordinate team development

Cover the out-of-hours emergency line on a rota

What you’ll bring as an Aviation Team Manager

Strong ticketing experience

Proven travel operations or reservations experience, ideally in a tour operator environment

Hands-on experience with fares, airlines, and GDS systems (Amadeus / GAL)

Excellent analytical, organisational, and project management skills

Strong communication skills and a proactive, detail-driven approach

Solid worldwide airline and fares knowledge

Experience managing escalated queries with professionalism

What’s on offer for this Aviation Team Manager

Competitive salary up to £40,000 DOE

Opportunity to lead aviation projects and help shape the operations team

Supportive, high-performing environment with career development opportunities

This role includes a 2 week ‘On call’ rota between 6pm – 9am for emergencies which includes £100 per week benefit plus £20 per call ( if you get any)

Shift pattern : 9am – 6pm Mon – Fri with 1 or 2 Saturdays per month

If you’re hands-on, proactive, and ready to drive aviation operations for a leading tour operator — apply today!
Call Kelly on (phone number removed) or email your CV to (url removed) quoting