Assistant Store Manager

Overview

At Charles Tyrwhitt, our purpose is to make it easy for men to dress well, and we rely on our specialist teams to do this. We are on the lookout for an Assistant Store Manager to work with Josh and the Team in our Birmingham store.

The Assistant Manager role is a key function in the store's leadership structure. The main objective is to influence and exceed sales targets, maximise KPI goals, ensure an excellent customer service experience, and drive the store's operational metrics. You will lead and work alongside the sales team to identify and exceed sales opportunities and targets, recognise and coach strong performance, and build lasting relationships with customers.

You will manage customer appointments (including corporate clients and wedding parties) and handle customer feedback with the Store Manager.

Strong selling skills and product knowledge are essential to deliver a high level of customer service. The Assistant Manager will train the team on CT s service and selling standards and will encourage the sales team to utilise all store and business training tools, including commercial reports, VM directives and courses on the Tyrwhitt Academy, so that colleagues can perform at their best.

The role also involves fostering a positive store culture, maintaining a professional and enjoyable atmosphere for both the sales team and customers, with a solution-led approach.

Apart from these responsibilities, you will support the Store Manager with reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement and HR, Health and Safety, and compliance.

We align with CT s 3 BE s: BE the BOSS, BE the CUSTOMER, and BE the BEST. As a creative and entrepreneurial business, we value a proactive, collaborative mindset. Tyrwhitteers are the drivers of change, so we are seeking hard-working people who take a proactive approach to their work.

• Excellent bonus scheme - bonuses are paid quarterly when your store hits target. Teamwork makes the dream work and contributes to earnings.
• Uniform – retail colleagues are entitled to a uniform allowance refreshed every 6 months.
• Cycle to work, relocation packages to support career development, and season ticket loans for London stores.
• Fun fund for parties, treats, social activities and team building events.
• The Tyrwhitt Academy supports professional development with product knowledge, customer service and other training needs. Apprenticeship-level qualifications are available while earning full wage.
• Previous retail management experience.
• Proven ability to lead, inspire and motivate others to achieve high standards.
• Coaching and leadership skills.
• Highly commercial with strong analytical skills.
• Stock management and loss prevention experience.
• Understanding of systems with good knowledge of Microsoft Office.
• Strong relationship building and stakeholder/customer management.