Counter Manager

About the Brand

Benefit is glowing…we mean growing…and we are looking for a fearless Full‑time Counter Manager who is passionate about making real connections in Boots Birmingham Fort!

Calling all rule‑breakers, innovators & fun‑loving self‑starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? Youre just what we lookin for, Gorgeous!

We’re Benefit Cosmetics, the indie beauty brand‑turned‑prestige powerhouse under leading luxury products group Louis Vuitton Moet Hennessy. Founded by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with more than 3, Brow Bars & 6, trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic, because when we’re laughing & having fun, that’s when we’re our most beautiful.

We’re known to work smart & laugh hard. Sound like you? You’ve come to the right place!

• The Counter Manager has overall responsibility for the achievement of Benefit retail objectives in store. By leading your team by setting the perfect example, you will maximise all sales opportunities and ensure that the team provides the best customer service and shopping experience possible.
• Management:
  Managing Brow and Beauty Experts by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained.
• Sales Goals:
  Achieving counter and service sales targets agreed with the area manager through delegating to Brow and Beauty advisors, making connections with customers, demonstrating products, carrying out beauty/brow services, and booking repeat appointments.
• Brow services – Waxing, Tinting, and tweezing to ensure customers love their brows and book repeat appointments. (Full training will be provided to make you a Brow Expert!)
• Teamwork:
  Through daily team meetings, effective communication, and recognition of positive work you will ensure the in‑store teams remain motivated and work to achieve individual and counter targets.
• Promotion and Special Events:
  Building business with innovation by creating both in‑store and external events through linkups, interdepartmental events, and counter events including new product releases and charity events.
• Stock:
  Ensuring the counter remains stocked at all times and reporting any concerns to the area manager immediately.
• Communication:
  You will be responsible for communication between store/department managers and area managers as well as maintaining high levels of open communication on the counter.
• Administration:
  You will be responsible for ensuring daily, weekly, monthly, and yearly administration is completed, and where necessary assisting with area manager administration.
• Staff Rotas:
  You will ensure staff rotas are completed fairly and on a monthly basis.
• Hygiene and Housekeeping:
  You will ensure the counter and displays are kept clean and hygienic at all times.

• Counter Managers may be required to work weekends, late nights, and bank holidays.
• Culture:
  Benefit is filled with both laughter and hard work making us a unique place to hang your hat. We offer beautiful opportunities for growth and development and represent a wide variety of skills and backgrounds. If you’re the type of person who puts the word no before the word problem, then the Counter Manager position may be the fabulous opportunity for you.

We are an equal‑opportunity employer. We stay true to our mission and celebrate difference. We encourage everyone to be their authentic self.

We use video interview as part of our recruitment process, but if you have additional needs that require some flexibility, please contact [missing contact].