Account Manager

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Mission

As an Account Manager for Maison Francis Kurkdjian, you are a brand ambassador and an expert in fragrance and storytelling. Through your engaging style, you will actively drive and increase sales, encouraging all Luxury Brand Ambassadors to achieve their targets.

Position
:
Account Manager MFK & ADP

Location
:
Selfridges, Birmingham

• Sales
  • Achieve account sales targets set by the Area Manager.
  • Pro-actively sell Maison Francis Kurkdjian products and provide a luxury standard of service.
  • Lead and coach your team to ensure they achieve or exceed sales targets.
  • Be aware of your KPIs.
  • Gain awareness of new launches, promotional activity, general business trends within the luxury fragrance department and potential business opportunities; provide timely feedback to the Area Manager.
• Service
  • Lead a team of Luxury Brand Ambassadors in-store to ensure high levels of service.
  • Liaise with the Retail Trainer to ensure team participation in relevant training courses.
  • Be knowledgeable on all Maison Francis Kurkdjian products and be able to propose fragrance recommendations.
  • Initiate contact with clients and welcome them at the counter and through traffic stopping.
  • Ensure the standard of service is consistent and reflects Maison Francis Kurkdjian’s brand.
• Management
  • Develop the team, manage people matters and ensure use of on‑counter technology.
  • Ensure counters are immaculate, well‑merchandised and reflect brand guidelines.
  • Ensure the team adheres to grooming guidelines and acts professionally, positively and exemplarily.
  • Manage stock replenishment, unboxing, stock taking, recording and summarising sales figures, stock damages and till procedures.
  • Handle administration related to the account including sales analysis.
  • Ensure all operational and administrative tasks are completed to the best of your ability.
• General
  • Establish and maintain professional relationships with stakeholders, including host store management and LVMH Head Office.
  • Adhere to all company procedures and policies, as outlined in the employee handbook.
  • Carry out any additional duties as directed by management.
  • Talent Acquisition: identify and interview for vacancies, support store approval processes, and collaborate on probationary reviews, employee appraisals and performance feedback.

• Results‑oriented and business‑oriented.
• Strong leadership skills.
• Strong retail experience.
• Adaptable, capable of making decisions and solving problems.
• Self‑confident and approachable to customers.
• Professional, proactive and positive.
• Excellent selling and communication skills.
• Good computer and analytical skills.
• Commercial awareness.

Maison Francis Kurkdjian was created in 2009 following the meeting of Francis Kurkdjian, a renowned perfumer, and Marc Chaya, a former associate of Ernst & Young. With a focus on deliberate international expansion, Maison Francis Kurkdjian is present in 40 countries and aspires to be the most contemporary luxury fragrance maison in the world, sharing the art of wearing perfume with all.

Mid‑Senior level

Full‑time

Sales and Business Development