Food and Beverage Team Leader - Food, Beverage and Retail Grade 3

Position Details

Campus Services

Location:

University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £25,618 to £27,126

Grade: 3

Full Time (Annualised hours), Permanent

Closing date: 12th February 2026

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector‑leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state‑of‑the‑art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

The Business and Operations department offers a variety of outlets to staff, students and visitors across campus and also in student accommodation from small coffee shops to large restaurants. We also provide hospitality services for conferences and events held on campus.

You will be responsible for supervising a team in providing excellent customer service in any one of our areas/outlets. You will ensure the provision of a high quality food and beverage service, cash managing, supervising staff, cleaning and stock control within a team, along with any other duties required ensuring the smooth running of the catering service we offer to our diverse range of customers including administrative duties.

In order to flexibly use resources you may be required to work elsewhere in the department or wider University.

• Greet and serve customers in a professional, responsive, courteous, friendly manner, including answering queries and dealing with situations that arise to deliver the highest level of customer service.
• Deliver the highest level of customer service through proactive supervision of your team. You will be able to react to situations as they arise, adapting the service as necessary. Responsible for the shift, planning staff rotas and referring any concerns to line manager(s).
• Building rapport with customers whenever possible and encouraging customer feedback.
• Ensure that a high standard of presentation is consistently maintained at all times, including that of your team.

• Ensuring food and beverages are produced following quality, recipe and presentation standards, and that they are served consistently to customers. Ensure all operating specifications, including food safety, are followed at all times.
• Responsible for placing accurate orders for…