Clients and Industries Communications Leader - Director

Clients and Industries Communications Leader - Director

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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

As part of the Brand, Marketing and Communications (BMC) function, we collaborate with the business to deliver innovative, future‑focused, audience‑centric brand, marketing and communications. We have an integrated network of over 2,500 professionals worldwide and together we are building a distinctive brand, driving growth, inspiring people, and bringing our purpose to life.

• Drive impactful communications and engagement strategies, programs and initiatives across the Clients & Industries domain as a player/coach.
• Lead communications for Clients & Industries in lock step with teams, sectors, service lines and regions to support EY client service priority programs.
• Collaborate closely with the All in strategy to deliver impact for Regions, integrating a regional interlock with 10 regions.
• Lead a team of on‑shore, off‑shore and agency resources to deliver world‑class communications and engagement strategy.
• Oversee development and deployment of consistent communications plans that reach key internal audiences globally while allowing for local input, customization and integration of messages.
• Review existing communication protocols and governance models, setting clear frameworks and revised prioritization approaches that better connect messages and eliminate duplication.
• Maintain and refine an approach for audience segmentation to improve communication impact and relevancy, utilizing technology for stronger measurement and performance tracking.
• Strategize, oversee and create meaningful, memorable and impactful content as a constant priority.
• Contribute to external profile management of the Global Vice Chair – Clients & Industries, pulling a single narrative across all audiences.
• Deliver relevant, targeted and engaging communications, measured through EY’s Global People Pulse Survey engagement scores, business linkage study, global brand survey and ongoing communication metrics analysis.

• Extensive global and regional experience (15+ years) in internal communications and engagement and managing complex programs in a matrix environment.
• Demonstrable attention to detail with meticulous copy‑editing skills and commitment to delivering high quality output.
• Strong experience in digital communications, content strategy and audience‑centric internal communications.
• Proven track record of developing people and nurturing talent.
• Ability to challenge views and secure buy‑in within BMC and beyond.
• Ability to develop strategic communications plans that turn vision into action with clear success measures.
• Experience in communications that supports transformation and change management at the organization and functional levels.
• Innovative and creative mindset, translating this into EY’s organizational culture.
• Elite stakeholder management skills, conveying ideas clearly and influencing senior stakeholders.
• Curiosity, vision, empathy and a drive to succeed.

• Vocational expertise in best‑in‑class communication and engagement practices.
• Commerciality: drive content that leads to business outcomes.
• Strong leadership, inspiring and leading teams effectively within a global organization.
• Project management skills: strategic thinking and managing complex global projects to completion.
• Business acumen, analyzing market trends to guide strategic decisions.
• Agility, adapting quickly to change and managing ambiguity in a high‑pace environment.
• Strategic thinking, supporting development and implementation of strategies with creative problem‑solving.
• Cultural competence, embracing diversity and fostering an inclusive workplace.

The person in this role should bring an intimate knowledge of how EY operates and the powerful network across the organization. External candidates will need to show…