Client Success Manager -Aerospace & Defence

Job Description:

DXC Technology is expanding its UK Consulting & Engineering Services (CES) presence across the Aerospace & Defence sector. We are seeking an accomplished Client Success Manager (CSM) to drive delivery excellence, strengthen executive‑level client relationships, and lead strategic account growth for one of DXC’s high‑priority A&D accounts.

This is a high‑impact leadership role suited to someone who thrives in complex environments, excels in front of senior stakeholders, and brings strong commercial and operational discipline.

End‑to‑End Delivery Leadership:

You will take full accountability for all delivery activities across project and run services, including service quality, contract performance, resourcing, SLA adherence, and ensuring margin expectations are met.

You will ensure every engagement runs smoothly, consistently, and in alignment with contract requirements.

You will manage and oversee key financial metrics:

• Revenue and contract margin
• Accurate forecasting
• Sub‑£5M TCV opportunity ownership
• Commercial governance and financial rigour

Strong financial judgement and experience with P&L accountability are essential.

In this role, you will be the trusted advisor and primary point of leadership for senior client stakeholders, representing DXC within strategic governance forums.

You will:

• Build and maintain strong executive relationships
• Align DXC’s delivery with client objectives
• Resolve issues swiftly and effectively
• Strengthen long‑term trust and partnership

You will lead on‑account growth by:

• Identifying and shaping cross‑sell and upsell pathways
• Managing growth opportunities under $5M TCV
• Supporting larger pursuits with Client Partners and Sales Proactively solutioning around emerging needs

This requires initiative, creativity, and strong commercial acumen.

You will run structured governance processes such as QBRs, SLA reviews, KPI monitoring, and risk analysis — ensuring resilience, predictability, and continuous improvement.

• UK National
  , with 10+ years continuous UK residency
  , eligible for A&D security clearance.
• Proven P&L or financial ownership experience (margin, revenue, forecasting).
• Experience leading complex delivery within Aerospace & Defence or highly regulated sectors.
• Demonstrated ability to build trusted senior‑level client relationships
  .
• Experience directing cross‑functional, matrixed teams.
• Strength in operational governance, issue resolution, and contractual performance management.

• Background in consulting, engineering‑centric environments, or mission‑critical programmes.
• Experience leading both project and run services concurrently.
• Track record of identifying and maturing growth opportunities.

DXC is a global leader in IT services, working at the forefront of transformation across mission‑critical environments. Within our UK Aerospace & Defence practice, you’ll be part of a highly focused team delivering outcomes that matter — with the autonomy and visibility to influence strategy, delivery, and customer impact.

If you are a commercially strong, delivery‑focused leader with exceptional client‑relationship capabilities and a passion for driving success in high‑stakes environments, we want to hear from you.

Apply now and help shape the future of Client Success within DXC’s Aerospace & Defence portfolio.