Facilities Operations Manager

Overview

Facilities Operations Manager –

Contract:

Professional Services, Production & Technology.

Location:

Birmingham, B26 3RZ
. Hours of work: 40. Contract Type:
Permanent.

We are seeking a highly skilled Facilities Operations Manager to oversee the safe, compliant and reliable operation of all hard FM services across the site. This hands-on, site-based role will lead the delivery of MEP, HVAC, fire and life safety systems, BMS, critical infrastructure, and the full preventative and reactive maintenance lifecycle. The position requires strong technical capability, robust compliance management, and the ability to maintain operational continuity in a dynamic, business-critical environment.

• Oversee all hard FM services including MEP, HVAC, lifts and fire alarm systems.
• Lead delivery of effective preventative and reactive maintenance programmes.
• Manage asset lifecycle planning via PPMs and ensure timely closure of reactive tasks.
• Conduct technical troubleshooting and root cause analysis for system failures.
• Ensure operational continuity and support out-of-hours requirements where needed.
• Maintain full statutory compliance, HSE standards and audit-ready documentation.
• Coordinate contractor activity including RAMs, method statements and work scheduling.
• Conduct risk assessments and implement mitigation measures.
• Directly manage onsite teams (Facilities, Reception/Concierge, Cleaning and Workplace Hosts), including absence management, training, development and performance reviews.

• Strong technical FM expertise across MEP, HVAC, BMS and fire safety.
• Proven compliance, risk management and contractor oversight skills.
• Confident in maintenance planning, problem-solving and decision-making.
• Effective communicator with strong stakeholder management capability.
• Demonstrated leadership of onsite teams with a customer-focused, safety-led approach.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger #aplacetobeyou #facilities management

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level
2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing re