Associate Director - Business Operations and Strategy

JOB TITLE: Associate Director - Business Operations and Strategy

LOCATION: Birmingham

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

Client Operations brings together multiple business areas to create a seamless and enhanced experience for our Corporate and Institutional Clients (CIB).

We have an exciting opportunity to join our Business Operations and Strategy team, where you'll lead on the implementation of new systems, applications and process change across the Traditional Trade portfolio. You'll also help ensure our platforms remain robust and efficient, support incident management activity, provide SME input across multiple projects, and work closely with 3rd-party vendors and engineering teams to deliver ongoing system and process improvements.

You’ll also collaborate across the wider CIB servicing network, building strong relationships and simplifying complex information so colleagues can make informed decisions.

• Supporting business areas within Client Operations and the wider CIB servicing network.
• Ensuring systems, applications and processes enable effective, customer‑focused change.
• Working across a varied portfolio of activity, focused on Traditional Trade.
• Building strong relationships and simplifying complex information to support decision‑making.
• Supporting the implementation of new systems and applications.
• Managing relationships with 3rd‑party vendors where required.
• Participating in Business Incident Management with RCA contribution.
• Acting as an SME across multiple concurrent projects, providing project support.
• Supporting engineering teams (UK & India) with ad‑hoc weekend work to deliver system changes.
• Supporting the management of SME resource as needed.

• Deep technical knowledge of Trade Innovation Plus as an operating system.
• Strong knowledge of Traditional Trade products
  .
• Solid understanding of system architecture, including how data moves upstream and downstream for reporting.
• Knowledge of data management principles and associated treatment requirements.
• Experience implementing new systems or applications
  , including UAM Testing and writing test scripts.
• Project management experience acting as an SME across initiatives, with the ability to work effectively with 3rd‑party vendors.
• Business Incident Management experience, including contributing to root cause analysis (RCA).

• Experience managing SME resource or prior line management exposure.
• Leadership experience within operational or technical environments.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers.

Just let us know what you need.

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more.