Area Service Manager

At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.

We are currently looking for an Area Service Manager (Lifts) to lead a team of maintenance professionals, who provide on-site customer service, and to plan and manage the field service operations in the area. This particular vacancy covers Central Birmingham and some outskirts
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Area Service Manager position is an exciting opportunity for anyone in or outside of the Lift industry - this individual will need to have excellent communication skills, management experience and will be managing our commercial clients with a high level of professionalism and dedication.

Key Responsibilities as an Area Service Manager:

• Ensuring customer satisfaction through quality of service and precise communication
• Accountable for equipment safety and performance
• Accountable for resolving customer service quality complaints
• Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
• Managing a reduction of call outs in this area

The ideal candidate should have:

• Managerial experience in engineering/service business
• Excellent communication skills
• Financial management experience (P&L)
• Good IT skills including PowerPoint etc.
• Excellent time management and problem solving skills
• Strong Customer relationship management

KONE provides a competitive salary and benefits including annual bonus up to 20%, 25 days holiday and 8 Bank holidays, 1 Volunteering Day, Company Pension Scheme, Employee Assistance Programme, Life Assurance, Private Medical Insurance, Gym Flex Membership, Dental Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.

This role is not eligible for visa sponsorship.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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