Assitant Commercial Manager

Responsibilities Commercial & Financial Management

Better places, thriving communities.

Role Purpose

To support the Senior Commercial Manager and wider Commercial and Contract Management teams in delivering robust commercial stewardship across the DWP Manned Guarding and Security Control Centre contract. The role ensures commercial controls, financial performance, compliance with contract obligations, and accurate reporting relating to security guarding, patrol services, and 24/7 security control centre operations.

The post holder will assist with maintaining commercial processes and governance aligned with corporate requirements and security‑sector best practice. This includes supporting operational teams to manage contractual risks, maximise revenue recovery, ensure accurate financial forecasting, and maintain full compliance with client‑specific reporting and performance frameworks.

Commercial & Financial Management

• Assist with monitoring and controlling expenditure, ensuring income is maximised to achieve or exceed budgeted financial performance.
• Work closely with operational managers, Security Leads and Control Centre teams to provide commercial guidance on guarding deployment, shift patterns, overtime, incident response and client‑requested service adjustments.
• Support the identification, pricing, and submission of Compensation Events or contract variations (including additional guarding hours, mobilisations, de‑mobilisations, and control centre operational changes).
• Ensure all commercial processes for variation control, quotations, and approvals are followed accurately and in line with contractual requirements.
• Regularly review revenue, WIP, aged debt and ensure prompt and accurate invoicing.
• Prepare monthly CVRs, forecasts, risk and opportunity registers, and support annual budget preparation.

• Maintain a strong working knowledge of the contract terms, KPIs, SLAs and DWP security operational requirements.
• Collate performance data and produce monthly KPI analysis for manned guarding performance, incident response times, alarm‑handling metrics, and control centre compliance.
• Support mitigation of failed KPIs and negotiate outcomes where appropriate.
• Provide trend analysis and monthly performance summaries to leadership.
• Ensure compliance with all contractual reporting obligations and DWP audit requirements.

• Support commercial administration and performance oversight of subcontracted guarding providers and technology suppliers.
• Manage applications for payment and ensure supply chain adherence to standards.

• Maintain strong communication with DWP contract representatives and auditors.
• Support the Commercial Manager in commercial elements of client meetings and reviews.

• Assist with managing the commercial support team, including training and PDRs.

• Provide ad‑hoc commercial analysis at the direction of senior leadership.
• Ensure adherence to security‑sensitive information protocols.

Commercial awareness, analytical skills, strong communication, leadership, negotiation, problem solving, and strategic thinking.

• Experience supporting commercial management on contracts of £10m+.
• Knowledge of security environments desirable.
• Strong understanding of contract law and variation processes.
• Advanced Excel skills.
• Experience with CAFM or security deployment systems.

• HNC/HND desirable.
• Professional membership preferred but not essential.

Our market‑leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’…