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Complex Complaints Team Lead: Coach, Resolve, CX
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-03-04
Listing for:
Midland Heart
Full Time
position Listed on 2026-03-04
Job specializations:
-
Management
Client Relationship Manager
Job Description & How to Apply Below
A housing organization in Birmingham is looking for a Team Leader to manage complex tenant complaints and support the Complaints Manager. The ideal candidate should have experience in team leadership and complaint handling within a regulated environment. Responsibilities include coaching team members, monitoring KPIs, and improving customer experience. This is a fixed-term role for 12 months. Applications must include a Cover Letter.
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