Improvement Programme Manager

Position: Housing Improvement Programme Manager
Location:

Birmingham - 3 days per week on site
Initial 6‑month contract

Hays is partnering with a local council to recruit an experienced Housing Improvement Programme Manager. This role will lead a major programme of work designed to modernise services, strengthen compliance, and deliver better outcomes for residents. We are seeking a dynamic transformation leader with a strong housing background and proven experience delivering major IT system change.

About the Role

This is a pivotal leadership opportunity within one of the council's highest‑priority transformation programmes. You will shape, direct, and deliver a multi‑year improvement journey across the Housing service-modernising systems, improving processes, and embedding a culture of continuous improvement.
You will collaborate closely with senior leaders, service managers, ICT teams, suppliers, and residents to ensure the programme achieves measurable, long‑lasting impact.

Key Responsibilities

Lead the end‑to‑end delivery of the Housing Improvement Programme, ensuring clear milestones, governance, and outcomes
Oversee the procurement, implementation, and successful rollout of a major new Housing IT system
Develop a Housing Transformation Plan in readiness for mobilisation over the next 6-9 months
Drive service redesign, process improvement, and cultural change across housing operations
Engage with internal and external stakeholders to ensure transparency, collaboration, and resident‑focused results
Manage programme risks, budgets, resources, and reporting to senior leadership and elected members
Ensure compliance with regulatory requirements and alignment with best practice in social housing
About You
We are looking for someone with both strategic insight and hands‑on programme delivery expertise.

You will bring:

Significant experience within housing services, ideally in a local authority or social housing environment
A formal programme management qualification or extensive relevant experience
A strong track record of delivering large‑scale transformation programmes
Demonstrable experience in procuring and implementing major IT systems-ideally within housing
Excellent leadership, communication, and stakeholder engagement skills
The ability to challenge, influence, and inspire teams through change
A strong commitment to improving services for residents and delivering meaningful, sustainable outcomes

If you're an experienced transformation leader looking to make a significant impact, please send your updated CV!

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