Risk and Controls Senior Manager

End Date

Friday 06 March 2026

£78,098 - £91,880

Hybrid Working, Job Share

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Job Title: Risk and Controls Senior Manager
Salary: £76,194 - £89,640
Location: Birmingham, Edinburgh, Glasgow
Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Edinburgh, Glasgow or Birmingham office.

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

An exciting opportunity is available to join our Group Payments team! The Risk and Controls team within Group Payments plays a key role in driving the transformation of the Group Payments control environment. You’ll be responsible for supporting Risk and Control owners in embedding the Group’s Risk Framework, control self‑assessments, and offering SME insights into remediation and ongoing compliance. You will also lead initiatives related to risk reduction and automate controls within Group Payments.

This role demands strong leadership, cross‑functional coordination, and the ability to influence senior leaders, alongside a deep understanding of risk and controls within financial services.

• Lead and manage the Risk and Controls team, providing clear direction, coaching, and support to drive high standards of performance and professional development.

• Evaluate the control environment to support robust risk management in alignment with the Group’s Enterprise Risk Management Framework (ERMF).

• Work closely with risk and control owner teams, acting as their go‑to control management partner and collaborating across the lines of defence by building strong partnerships to meet shared objectives.

• Manage control self‑assessments timely and to a high standard, monitor key control indicators (KCIs), and drive timely resolution of events and issues. Leverage analytics, automation, and data‑driven testing to enhance efficiency, accuracy, and control effectiveness.

• Collaborate with risk and control owners and the Chief Controls Office to drive risk reduction plans and control automation initiatives.

• Actively support and empower junior colleagues to create a successful, engaged, and high‑performing team.

• Proven leadership experience managing risk, control, or audit teams in a regulated or complex environment, with a track record of building high‑performing teams.

• Experience in data‑driven control management with a proven ability to lead the design, automation, and optimisation of controls.

• Excellent stakeholder management and communication skills, with the ability to influence and collaborate effectively across teams, departments, and senior leadership levels.

• Strong commercial and analytical mindset, with the ability to translate insights into actionable recommendations for decision‑making.

• Strategic thinker with strong problem‑solving ability, comfortable managing ambiguity and navigating organisational complexity.

• Ability to manage multiple priorities in a fast‑paced environment, planning and organising work systematically to achieve team and functional objectives.

• Strong background in driving continuous improvement, with a focus on utilising data analytics and automated solutions.

• Data Analytics expertise, including proficiency in tools such as Excel, SQL, and visualisation platforms like Power BI or Tableau (desirable).

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under‑represented groups.

We’re disability confident. So, if…