Service Manager

About The Role

Are you an enthusiastic, proactive, creative, and empathetic individual with a passion for inspiring others? Are you a positive, people-focused team player who thrives on achieving the best outcomes for people experiencing homelessness while supporting them to develop their strengths and talents?

If this sounds like you, Salvation Army Homes has an exciting opportunity for a Service Manager at Bruce House, providing high-quality accommodation-based support to young people aged 18–25. Many residents are partially independent and may be in education, training, or employment, using our flexible support to maintain their progress.

This is a unique opportunity for a Service Manager to work using advantaged thinking approaches, ensuring the service meets all organisational and commissioned contract requirements.

As Service Manager, you will play a key role in Salvation Army Homes, leading the team at Bruce House and putting residents at the heart of our vision. You will create an environment that delivers comprehensive, high-quality housing services and support.

You will also nurture and develop your team, helping them assess needs, build trust, and unlock the potential of residents, transforming their lives in the process.

We will be interviewing candidates throughout the time the advert is live, so early applications are encouraged.

Enthusiastic, proactive, caring, and empathetic, with a passion for inspiring people and transforming lives.

You'll be passionate about people and thrive in a fast-paced environment where two days are never the same. You will have experience engaging others with energy and passion, and will possess an unshakeably positive, can‑do attitude with a high level of resilience.

A confident and capable communicator, you will demonstrate an understanding of and the ability to use a range of methods to achieve positive results. You will have numerous examples of times you have inspired or engaged people and enhanced learning through thoughtful reflective practices and taking positive risks.

You will instinctively work in a manner that aligns fully with Salvation Army Homes values and behaviours, creating a culture where people utilise an asset‑based approach to empower individuals to develop their skills, strengths, and talents.

With good knowledge or experience of working with homeless people and/or supporting vulnerable people, you will have a solid understanding of the wider community resources and organisations available to support our residents.

• 26 days annual leave rising to 31 days
• An extra day off on your birthday
• A High Street discount scheme (great savings both online and offline)
• Pension with life assurance
• Discounted private medical insurance
• Loans available for financial emergencies
• Occupational Sick Pay
• A full induction package and training relevant to the role
• Long service awards from 2.5 years
• Support to learn and develop your career

A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society – mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person‑centred, individualised strategies and plans that transform lives, support recovery, and enable positive behaviour. To succeed, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, high‑quality housing services, support, and resettlement for our residents.

That’s where you come in.

As an equal‑opportunity employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.