Customer Services Manager - Lead Team to Excellence
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-02-16
Listing for:
West Midlands Combined Authority
Contract
position Listed on 2026-02-16
Job specializations:
-
Management
Program / Project Manager, Operations Manager, General Management
Job Description & How to Apply Below
A regional governing body located in Birmingham is seeking an accomplished Customer Services Manager to lead their team towards excellence in customer service. This role requires managing day-to-day operations while driving improvements and ensuring a unified approach across customer-facing teams. The successful candidate will have substantial leadership experience, creative problem-solving abilities, and a passion for developing a customer-centric environment. A 12-month fixed term contract allows for occasional Saturday work.
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