Repairs and Assessment Supervisor

Repairs and Assessment Supervisor Company Neve  Jewels Location Jewellery  Quarter, Birmingham Salary Up  to £32k per year

TypeFull time, permanent

Published

February 11, 2026


Save### Repairs and Assessment Supervisor#### Neve Jewels#### Jewellery Quarter, Birmingham####
* Salary:
* Up to £32k per year
** The Company
** The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europe’s only digital-first jewellery group.

We are one of the very few jewellers in the country that has its own handmade workshop based in the jewellery Quarter, Birmingham. This allows us to provide our clients with an unrivalled range of unique jewellery, bespoke designs by choosing from our wide range of loose diamonds, selection of rings, styles and jewellery to provide them with perfect gifts, wedding bands, earrings, bracelets and pendants.

All our diamonds are certified and conflict-free.

Our Jewellers are passionate about what they do! Experts in their field with an exceptional eye for detail and a passion for delivering the highest Quality Jewellery. Working with The Neve Jewels Group, you will have the opportunity to enhance and develop your existing skills and knowledge.
** The Role
** We are seeking an experienced Repairs and Assessment Supervisor to join our busy Birmingham Repairs and Assessment Department, with a yearly salary of up to £32,000, depending on experience. The ideal candidate will have a minimum of three years’ experience in a number of jewellery supervisor positions. The Repairs and Assessment Supervisor is responsible for leading and overseeing the Repairs and Assessment Department, ensuring all repair, remake, and assessment activities are carried out by the department to a high standard and in line with business priorities.

This role provides direct support to the workshop team, setting clear expectations, allocating and prioritising workloads, and ensuring resources are effectively managed to meet agreed turnaround times.

The supervisor monitors departmental performance, productivity, and capacity, addressing issues proactively and implementing improvements to workflows, systems, and equipment. Acting as the central point of escalation, they support the team with technical guidance, quality control, and decision-making while ensuring accurate assessments, documentation, and reporting. Through strong leadership, cross-department collaboration, and clear communication, the Repairs and Assessment Supervisor ensures the department operates efficiently, maintains quality standards, and delivers consistent, reliable outcomes for customers and internal members.
** Responsibilities
* * Your responsibilities as a Supervisor for the Repairs and Assessment department at Neve Jewels will include, but not be limited to:
* Supervise the workshop team, allocating and prioritising tasks in line with business demands and individual skill sets.
* Recruit, interview, onboard, and train new team members; successfully growing the team.
* Monitor productivity, capacity, and performance to consistently meet deadlines and lead times.
* Act as the primary escalation point for operational, technical, and customer-related issues.
* Assess jewellery items to identify the root cause of faults, distinguishing between manufacturing and customer-related damage.
* Determine appropriate repair or remake solutions and communicate outcomes clearly to customers and showrooms.
* Liaise with CAD designers and manufacturing teams to resolve design and production challenges and optimise turnaround times.
* Source diamonds and gemstones in line with budget, quality, and specification requirements.
* Implement new systems, tools, and equipment to improve efficiency, traceability, and reduce breakages.
* Develop and maintain systems and automations including excel based reporting.
* Manage customer expectations by proactively communicating changes to deadlines or outcomes.
* Maintain accurate data entry, reporting, and…