Head of Account Management - External Relations Grade 8

Position Details

External Relations

Location:

University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £47,389 to £56,535 with potential progression once in post to £63,606

Grade: 8

Full Time, Permanent

Closing date: 4th February 2026

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, andweare equally proud to be recognised as a leading global university.

We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full potential.

With almost 5,000professionalservices jobs in a wide-range of functions in Edgbaston andin our campus in Dubai, there are plenty of opportunities foryou to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.

We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are,and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and, depending on the role, we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible  addition, you will receive a generous package of benefits including 40 dayspaid holidaya year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.

On campus we have a state-of-the-art sports centre with pool, shops,places to eat and drink,our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the Universityof Birmingham

Department overview

External Relations is the division responsible for delivering our University to the world and prides itself in seizing opportunities that will enhance the profile and reputation of the University. We engage with many different audiences to build purposeful relationships internally, locally, nationally and internationally. We enable those who wish to apply to study on our courses to make informed choices.

We recognise that we are strongest when we work together and take pride in upholding our core values of being ambitious, innovative, open collaborative and responsible.

The post holder plays a key role in delivering Creative Media financial targets through exceptional client service.

Taking responsibility for client relationships across Design, Media, Digital and Print.

An experienced senior account management professional with proven client servicing skills and an understanding of all areas of strategic marketing including design, print, digital and media channels to deliver bespoke and integrated campaigns.

Working directly to the Director of Creative Media on a day to day basis, this post will deputise for the Director of Creative Media in issues relating to the running of Creative Media.

The role is client facing and will liaise regularly with the college marketing managers and other senior managers from professional services and academics to improve strategic planning, ensuring effective briefing into the Creative Media team, supporting these clients on best practice and managing their expectations on project delivery.

The role will be accountable for delivering Creative Media’s 3 key objectives:

• Delivering professional quality visual communications
• Providing first-class customer service
• Developing a business for growth and profitability

The Head of Account…