Shared Services Team Leader

Professional Services | Birmingham | Hybrid

We are recruiting an experienced Shared Services Team Leader to join a high-performing professional services organisation. This role sits within a structured Shared Services People Operations function and plays a key role in delivering a consistent, accurate and high-quality employee experience across onboarding and core people administration. The roles manages a team of 4 to 5.

The successful candidate will bring first-hand experience of working within a professional services environment, where pace, standards, confidentiality and attention to detail are critical.

Reporting into the Shared Services People Operations leadership team, you will lead a small team responsible for onboarding and people administration activities, ensuring service excellence, data integrity and effective stakeholder support across the business.

Key responsibilities include:

• Leading and developing a People Operations / administration team (4 to 5 heads)
• Managing end-to-end onboarding and employee lifecycle processes
• Ensuring accuracy and compliance across people data and HR systems
• Overseeing workflow via a case management or ticketing system
• Acting as a point of escalation for complex or sensitive queries
• Building effective relationships with stakeholders across the business
• Producing operational reports and insights for senior colleagues
• Driving continuous improvement across processes and service delivery

We are particularly interested in candidates who can demonstrate:

• Experience working within a professional services environment (e.g. legal, accountancy, consultancy, financial services)
• A strong operational mindset with high attention to detail
• Experience leading or supervising a people operations or administrative team
• Confidence working at pace and managing competing priorities
• Strong written and verbal communication skills
• Comfort working with HR systems, data and structured processes

Applicants must have Team Leader experience managing a team (3 to 5 heads) within a corporate ideally global environment.

Katie Bard is acting as an agency and is an equal opportunities employer