Client Due Diligence Team Leader

We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.

We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

As part of client onboarding, the Client Due Diligence Team undertakes all CDD work for high-risk clients and matters (individuals and companies) across the LLP.

The overall purpose of the role is to lead a team of CDD experts, ensuring team members deliver great service to clients and fee earners whilst meeting all regulatory and legal requirements.

The Team Leader plays a crucial role in overseeing and managing a team of officers and senior officers who are responsible for conducting due diligence on clients within Irwin Mitchell – Corporates (Companies and their associated individuals). This role involves providing guidance, support, and supervision to the team members, ensuring compliance with legal and regulatory requirements, and fostering a culture of collaboration and excellence.

The ideal candidate will demonstrate a strong combination of leadership and people management skills, with experience specifically in the legal sector and in corporate client due diligence.

This is a hybrid role, working out of our Birmingham office location 2 days per week.

As a Client Due Diligence Team Leader, you'll be:

• Leading and managing a team of Client Due Diligence Officers and Senior Officers, providing guidance and support in conducting comprehensive due diligence.
• Monitoring and evaluating individual team member performance, providing regular feedback, coaching, and mentoring to team members to support their professional development.
• Creating and maintaining an engaging and inclusive environment where team members feel they can perform to the best of their abilities and grow their careers with Irwin Mitchell.
• Identifying and coordinating the provision of training and guidance to team members on legal and regulatory developments, process changes and firm-specific policies and procedures.
• Ensuring the team complies with all legal and regulatory requirements and internal policies and processes in relation to client due diligence processes.
• Ensuring the team are kept up to date with legal, regulatory, company and industry practice developments.
• Managing, delivering, and improving all operational activity within the team including – pipeline management, work prioritisation, work allocation, service levels, productivity, and quality.
• Understanding the work and workflows and work tirelessly to remove blockages/ issues that prevent team members being able to do their work effectively and deliver what matters to clients and fee earners. These could cover a range of root causes including process design, systems issues, training and support, communication etc.
• Leading and drive initiatives aimed at improving client experience and/ or meeting legislation and regulations, aligned to key strategic priorities. Supporting the development and implementation of new systems, technologies, and tools to enhance the team's capabilities and performance.
• Collaborating with internal stakeholders, such as partners, fee-earners, and other teams, to ensure seamless coordination and timely completion of client due diligence. Build strong relationships across Client Onboarding and with the fee earning teams. Act as a point of escalation for complex or sensitive client due diligence matters, ensuring issues are resolved in a timely and appropriate way.

As our ideal candidate for this role,…