Director of Operations

Health Harmonie is a leading provider of community-based specialist healthcare services, working in partnership with the NHS to improve access, reduce waiting times, and deliver high-quality care closer to home.

As services continue to grow in scale and complexity, we are seeking an experienced Director of Operations to provide strong leadership, operational grip, and transformational capability across our community portfolio.

The Director of Operations – Community will have executive-level responsibility for the operational performance, delivery, and development of Health Harmonie’s community services.

The role will focus on strengthening operational systems, optimising workforce and scheduling models, and enabling service transformation to support growth, quality, and efficiency.

• Provide senior operational leadership across community services, ensuring safe, efficient, and high-quality delivery.
• Directly manage the Head of Operations and Head of Scheduling
  , ensuring alignment between service delivery, capacity, and demand.
• Maintain clear operational control across performance, quality, workforce, and financial metrics.

• Lead operational systems improvement, including scheduling, workforce utilisation, and service reporting.
• Drive transformation initiatives to improve scalability, resilience, and consistency across regions.
• Ensure operational processes support growth without compromising quality or patient experience.

• Support the design, mobilisation, and embedding of new community services and pathways.
• Work with commercial and clinical teams to ensure services are operationally viable and sustainable.
• Oversee scheduling strategy to maximise productivity, reduce waste, and improve patient access.
• Ensure workforce models are fit for purpose and responsive to service demand.

• Ensure robust operational governance, risk management, and compliance.
• Support quality improvement, incident response, and operational assurance processes.
• Act as a senior leader within the organisation, contributing to wider strategic and operational decision-making.
• Build effective relationships with commissioners, partners, and internal stakeholders.

• Senior operational leadership experience within community healthcare or large-scale service delivery.
• Strong background in systems improvement and transformation
  .
• Proven experience of developing and ope rationalising new services
  .
• Ability to lead and influence at senior leadership level.
• Strong analytical, organisational, and performance management skills.
• Experience overseeing scheduling or workforce optimisation functions.
• Experience working with NHS community contracts.
• Change management or transformation credentials.