Senior Funeral Director

Position Details

Position: Senior Funeral Director

Location: Birmingham – covering Sheldon, Shirley & Erdington

Job Type: 38.33 Hours per week

Salary: £33,000 per annum

As a Senior Funeral Director, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement.

As a Senior Funeral Director you lead by example, guiding families with empathy and professionalism, while supporting your team to do the same. You will spend approximately 70% of your time delivering and overseeing services and the remainder managing day‑to‑day operations of one or more branches, including the team. You will be responsible for ensuring high standards of care, training, service delivery, and local marketing, creating a culture where your team is proud of the work they do and families feel informed, respected, and looked after.

• Deliver complex funeral arrangements with professionalism – ensuring all arrangements are respectful, appropriate, and reflect the client’s wishes.
• Oversee branch standards and ensure timely, high‑quality care of the deceased.
• Participate in an out‑of‑hours on‑call rota (including nights/weekends) to support families with dignified collection and transfer of the deceased into care.
• Lead recruitment, onboarding, and ongoing performance reviews, undertaking regular one‑to‑one meetings.
• Ensure back‑of‑house teams have clear responsibilities and that scheduling and service coordination are seamless.
• Support the Cluster Manager in overseeing branch performance, audits, and compliance processes.
• Identify service gaps and recommend improvements to processes and training.
• Take responsibility for ensuring funeral plan banks are replenished.
• Ensure all team members are Funeral Plan Consultant (FPC) trained.

• Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery.
• Empathetic, service‑oriented, and committed to excellent client outcomes.
• Understanding of the nature of the role and prepared to assist families whenever needed, ensuring continuous care and operational effectiveness.
• Ability to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations.
• Confident working independently and thrives on delivering results.
• Flexibility to work evenings, weekends and on‑call.
• Understanding of operational efficiency, service offerings, and financial considerations within the funeral industry.

• Professional development: A comprehensive induction plan and the opportunity to complete in‑house development programmes or pursue a qualification through our apprenticeship programme.
• Bonus potential:
  Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Private medical cover:
  Comprehensive Bupa private medical cover.
• Life assurance cover:
  Peace of mind with life assurance cover, securing your family’s future.
• Health & wellbeing programme:
  Employee assistance programme that supports your health and wellbeing.
• Holiday allowance:
  Generous leave entitlement of 30‑33 days per year, inclusive of Bank Holidays.
• Pension scheme:
  Contributory pension scheme to help you save for a secure retirement.

If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK’s leading end‑of‑life company.

As part of the Dignity…