Operations Supervisor

Job Overview

Our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

• Assist with day‑to‑day supervision of a team of technicians, subcontractors and specialists attending client premises to achieve the highest level of service to building occupants in the most cost‑effective, technically competent and safe manner.
• Provide support to the Contract Manager in efficient use of labour and materials by coordinating all planned and reactive maintenance work across the designated portfolio of premises.
• Work with the Service Desk to ensure planned maintenance and reactive works are carried out as required within contract SLA's & KPIs.
• Work with stakeholders to ensure all required certification is in place within required timescales and remedials have been captured and actioned.
• Ensure all TBT/staff briefings are completed and certification of engineers is in date and regularly checked.
• Ensure subcontractors are working to the highest safety standards.
• Ensure self and team carry out duties in accordance with all Health and Safety procedures, Codes of Practice and Statutory Regulations.
• Work with Contract Manager to ensure operatives are adequately qualified and are appointed persons where necessary.
• Ensure all tasks are delivered to the highest standard of customer service and that work is completed on time, within budget and meets SLA or KPI.
• Undertake supervision, coaching, support and development for team members.
• Day‑to‑day management of relevant employees including conduct, performance, attendance and capability.
• Build effective relationships with the client, answering queries and keeping them informed about site activities and developments.
• Identify opportunities for additional works and organise to completion in line with repair and replacement contractual requirements.
• Ensure statutory certification is in place across the business systems.
• Monitor, coordinate and manage services provided by specialists and/or subcontractors.
• Ensure compliance for all necessary Permit to Work Systems.
• Assist in implementation of improvements to procedures and systems, making recommendations as appropriate.
• Complete all work‑related documentation accurately and on time.
• Comply with policies and procedures.
• Carry out work in a safe and diligent manner.
• Attend and fully participate in training and review activities as required.
• Advance additional duties in line with capabilities as required.
• Participate in call‑out rota for out‑of‑hours 24/7 support.

• Minimum 2 years previous supervisory experience in a similar role.
• Relevant professional qualifications (mechanical, electrical, building services, air conditioning/refrigeration) – minimum C&G Level III or equivalent, or sound experience in a large FM environment.
• Health & Safety qualifications. (Training will be provided where necessary.)
• Previous LV or HV appointment preferable (not essential).
• Understanding of CAFFM system administration and application.
• Able to understand and act on both verbal and written instructions/procedures.
• Computer literate, with good understanding of Excel, Word essential.
• Flexibility over working hours (may be required to work evenings and weekends to ensure work is coordinated / completed), will be required to provide backup cover on standby and call‑out duties as and when required, and will be required to be on the escalation rota.
• Must be able to work collaboratively alongside the client on site.

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your line manager and/or via your divisional incident reporting system.

• We bring new ideas to the way we do things.
• We are willing to try new things.
• We encourage and support innovation.
• We consider things from other people's points of view.
• We embrace new thinking and technologies.
• We build health & safety into everything we do.