Chief Operating Officer

Provide overall operational management of Birmingham LGBT’s facilities, projects and services, ensure compliance and delivery across all projects and programmes, ensure appropriate monitoring and evaluation procedures are followed.

Full-time, 37 hours per week

Birmingham LGBT is an award-winning charity delivering services to the LGBTQ+ community in Birmingham and the West Midlands.

It is an exciting time for us, as we have recently moved into a new, purpose-built centre in the Gay Village. As we move into this new phase of our development, we are recruiting a visionary, strategic leader to drive organisational growth, manage operations and inspire teams, to ensure the effective implementation of our strategic and operational objectives.

The successful applicant will join a motivated and enthusiastic team based at the new Birmingham LGBT Centre in central Birmingham.

Salary: approx. £50,000 per year, plus up to 5% matched pension contributions.

Working Hours: Full-time, 37 hours per week, with some evening and weekend work.

Annual Leave: 25 days per year, plus bank holidays.

Closing date for applications: 5pm on Sunday 1 February 2026.

Interviews for shortlisted candidates will be held on 9 February 2026

We recognise the importance and advantages of diverse workplaces and communities, and we acknowledge under-representation in our workforce of Black, Asian and global majority people, people with a Romany or Irish Traveller background and people with lived experience of migration. We particularly welcome applicants from those backgrounds, identities and lived experiences.

To apply,  plus a supporting statement (no longer then two sides of A4) outlining how you meet the essential criteria for the post to recruitment.

For more details or an informal discussion about the role please email stephkeeble

Chief Operating Officer

Chief Executive Officer

Sexual Health Manager, Domestic Abuse and Wellbeing Manager, Arts & Events Senior Producer, Community Development Lead, Senior Substance Support Worker.

To provide overall operational management of Birmingham LGBT’s facilities, projects and services.

To ensure compliance and delivery across all projects and programmes.

To ensure appropriate monitoring and evaluation procedures are followed.

• Oversee day-to-day operations across the organisation.
• Oversee health and safety compliance and business continuity planning.
• Oversee the implementation and development of operational policies and procedures.
• Be responsible for overall management of the Birmingham LGBT Centre and ensure compliance with current policies and legislation, including Health and Safety, Data Protection and Employment Law.
• Lead on Quality Assurance requirements related to operational delivery.
• Work with the CEO to apply for funding, including grants and tenders to ensure the financial stability of Birmingham LGBT.
• Support the development of the organisation’s budget and ensure all projects comply with their budgets.
• Line manage direct reports.
• Ensure compliance with employment law and HR best practice.
• Ensure the systems, processes and policies in use are understood and working effectively, and that working practices comply with all current policies, and recommend changes as required.
• Support and develop the team, ensuring they are competent and empowered to undertake their roles and support the organisation in the delivery of quality services.
• Manage data collection and evaluation across multiple platforms and projects and ensure all reporting to funders is completed.
• Monitor organisational performance against key budgets and metrics.
• Support continuous learning and improvement of organisational effectiveness.
• Build and maintain working partnerships with external organisations.
• Oversee the marketing and communications plan for the organisation.
• Deputise for the CEO as required.

• Proven record of achievement in a senior position within a charity or not-for-profit organisation.
• Significant experience of operational leadership, facilities management, budget…