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Operations Manager

VP of Customer Care & Delivery Leadership

Job in Birmingham, West Midlands, B1, England, UK
Listing for: Goldman Sachs
Full Time position
Listed on 2026-01-19
Job specializations:
  • Management
    Operations Manager
Job Description & How to Apply Below
A leading global investment banking firm in Birmingham is seeking a Head of Customer Services to lead their call center and support team. The ideal candidate will have over 5 years of management experience in operations, proven leadership skills, and excellent customer focus. This role involves developing customer retention strategies and ensuring high standards of service delivery. The company emphasizes a diverse and inclusive environment, providing growth opportunities for its employees.
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