National Operations Director

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values
- Trust, Respect, Unity, and Empowerment.

We are seeking a dynamic and experienced Operations Director to lead our National Operations across our FM/Hard Services business. This pivotal role sits within the senior leadership team at OCS and is responsible for overseeing a diverse portfolio of contracts, ensuring exceptional service delivery, fostering strong client relationships, and driving strategic growth.

• Provide inspirational leadership and strategic direction to the national business units.
• Take full budgetary ownership of major sector contracts, ensuring financial performance and cost control.
• Champion a culture of safety, inclusivity, opportunity, and diversity across all teams.
• Deliver technically advanced, innovative, and sustainable engineering solutions.
• Build and maintain strong executive-level relationships with clients, promoting collaboration and exceptional customer experience.
• Advocate for SME engagement, circular economy principles, and community support initiatives.
• Demonstrate commercial acumen in managing contracts, including those under frameworks such as NEC
  4.
• Leverage the full capabilities of OCS to enhance productivity, service quality, and operational efficiency.
• Ensure regional teams receive robust support from the wider OCS organisation.
• Uphold compliance with all OCS policies, procedures, and business processes.

• Must have the right to work in the UK.
• Proven experience in Hard Services at senior leadership level within Facilities Management.
• Degree-qualified or equivalent experience in managing hard services and/or FM contracts.
• Deep understanding of critical infrastructure, capital project delivery, and energy management.
• Strong commercial and financial insight, with a track record of delivering results.
• Demonstrated success in working with both public and private sector clients.
• Decisive and resilient under pressure, with excellent problem‑solving skills.
• Exceptional leadership and communication skills, with the ability to build collaborative relationships across diverse teams.
• Self‑motivated, organised, and enthusiastic, with a proactive approach to leadership.
• Innovative thinker with the ability to develop strategic solutions and drive continuous improvement.

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.