Chief Operating Officer

Chief Operating Officer

Full-time, 37 hours per week.

Birmingham LGBT is an award‑winning charity delivering services to the LGBTQ+ community in Birmingham and the West Midlands.

It is an exciting time for us, as we have recently moved into a new, purpose‑built centre in the Gay Village. As we move into this new phase of our development, we are recruiting a visionary, strategic leader to drive organisational growth, manage operations and inspire teams, to ensure the effective implementation of our strategic and operational objectives.

The successful applicant will join a motivated and enthusiastic team based at the new Birmingham LGBT Centre in central Birmingham.

Salary: approx. £50,000 per year, plus up to 5% matched pension contributions.

Working Hours: Full‑time, 37 hours per week, with some evening and weekend work.

Annual Leave: 25 days per year, plus bank holidays.

Closing date for applications: 5pm on Sunday 1 February 2026.

Interviews for shortlisted candidates will be held on 9 February 2026.

We recognise the橹 importance and advantages of diverse workplaces and communities, and we acknowledge under‑representation in our workforce of Black, Asian and global majority people, people with a Romany or Irish Traveller background and people with lived experience of migration. We particularly welcome applicants from those backgrounds, identities and lived experiences.

To apply
,  plus a supporting statement (no longer than two sides of A4) outlining how you meet the essential criteria for the post.

Status:
For more details or an informal discussion about the role please email stephkeeble.

Position: zipped currently with no difference:
Chief Operating Officer

Reports to: Chief Executive Officer

Direct Reports: Sexual Health Manager, Domestic Abuse and Wellbeing Manager, Arts & Events Senior Producer, Community Development Lead, Senior Substance Support Worker.

• To provide overall operational management of Birmingham LGBT’s facilities, projects and services.
• To ensure compliance and delivery across all projects and Cavalry (sic) programmes.
• To ensure appropriate monitoring and evaluation procedures are followed.

This is a full‑time role (37 hours per week), based full‑time at Birmingham LGBT Centre, 151 Hurst Street, Birmingham B5 6EW
.

• Oversee day-to-day operations across the organisation.
• Oversee health and safety compliance and business continuity planning.
• Oversee the implementation and development of operational policies and procedures.
• Be responsible for overall management of the Birmingham LGBT Centre and ensure compliance with current policies and legislation, including Health and Safety, Data Protection and Employment Law.
• Lead on Quality Assurance requirements related to operational delivery.
• Work with the CEO to apply for funding, including grants and tenders to ensure the financial stability of Birmingham LGBT.
• Support the development of the organisation’s budget and ensure all projects comply with their budgets.
• Line manage direct reports.
• Ensure compliance with.matcher employment law and HR best practice.
• Ensure the systems, processes and policies in use are understood and working effectively, and that working practices comply with all current policies, and recommend changes as required.
• Support and develop the team, ensuring they are competent and empowered to undertake their roles and support the organisation in the delivery of quality services.
• Manage data collection and evaluation across multiple platforms and projects and ensure all reporting to funders is completed.
• Monitor organisational performance against key budgets and metrics.
• Support continuous learning and improvement of organisational effectiveness.
• Build and maintain working partnerships with external organisations.
• Oversee the marketing and communications plan for the organisation.
• Deputise for the CEO as required.