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Customer Success Mgr./ CSM Client Relationship Manager

VP of Customer Care & Delivery Excellence

Job in Birmingham, West Midlands, B1, England, UK
Listing for: Goldman Sachs Group, Inc.
Full Time position
Listed on 2026-01-14
Job specializations:
  • Management
    Client Relationship Manager
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 125000 - 150000 GBP Yearly GBP 125000.00 150000.00 YEAR
Job Description & How to Apply Below
A leading global investment firm in Birmingham is seeking a Head of Customer Services to lead their call centre and support team. This role involves developing and executing customer contact strategies, ensuring compliance and maintaining high standards of customer satisfaction. The ideal candidate should have over 5 years of management experience in a call centre environment, exceptional leadership qualities, and a strong customer focus.

The firm fosters a diverse and inclusive workplace culture.
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