Senior Manager, Programs

Location:

Birmingham :
Trinity Park :
Bi, LRQA - London - Moorgate

Management

Employee Regular

The Programs business leads LRQA’s efforts to develop tailored solutions for large corporate clients, fostering deep, strategic relationships. These bespoke solutions, which range from managing fully outsourced Responsible Sourcing Programs to interim, geographically, or topically targeted support often drive the creation of new services that can be scaled across LRQA. With Programs frequently serving as the foundation for broader offerings, the role demands a strong customer focus and a solutions‑driven mindset.

While leveraging LRQA’s existing capabilities, solutions are shaped by each client’s unique processes, culture, and risk profile.

We are now seeking an experienced and detail‑oriented TBD to join our Advisory Programs team. This role will be responsible for overseeing a select number of Programs engagements in the EMEA region, as well as onboarding and managing new outsourced Programs clients, ensuring a smooth transition from program design to full implementation. In addition, the TBD will be supporting the business with developing new Programs opportunities.

The ideal candidate will bring deep expertise in human rights, supply chain management, and audit programs, with a proven track record of implementing, managing, or supporting human rights due diligence (HRDD) programs for multinational companies.

• Manage and Oversee Select Program Clients in Europe
• Lead and manage a portfolio of key Program clients across EMEA and UK and Ireland, ensuring their needs are met through tailored solutions.
• Oversee delivery performance, ensuring programs run efficiently, meet KPIs, and stay within budget.
• Build strong client relationships to drive satisfaction, retention, and growth opportunities.
• Manage and support the client‑facing team, ensuring a high standard of service and client focus.
• Support Program Opportunities Across EMEA and UK & Ireland
• Partner with EMEA teams to identify, shape, and support new Program opportunities aligned with LRQA’s growth strategy.
• Contribute to business development efforts by enabling colleagues, primarily in the Commercial and Consulting teams, to sell Program solutions.
• Support the standardization of pricing, delivery models, and operational processes in collaboration with regional leadership.
• Onboard New Program Clients and Teams
• Lead the onboarding of new Program clients, including the development of customized engagement models.
• Recruit, onboard, and manage new team members aligned to client requirements.
• Establish clear process flows, reporting structures, and meeting cadences to ensure seamless integration and ongoing delivery excellence.
• Ensure a smooth transition from sales to delivery, maintaining a consistent client experience.

• Manage and Oversee Select Program Clients in Europe
• Act as the lead program manager for a portfolio of key Program clients across Europe, overseeing implementation, stakeholder coordination, and ongoing service delivery.
• Oversee delivery performance across assigned clients, ensuring programs run efficiently, meet KPIs, comply with SLAs, and remain within budget.
• Serve as a trusted advisor to clients on responsible sourcing, sustainability, and human rights risks in complex, global supply chains.
• Build and maintain strong client relationships to drive satisfaction, retention, and strategic growth opportunities.
• Manage outsourced and embedded delivery models, ensuring effective audit scheduling, supplier engagement, remediation support, and consultative guidance.
• Supervise and support client‑facing teams to ensure consistency, high‑quality service delivery, and client‑centric problem‑solving.
• Contribute to cross‑functional efforts to enhance consistency in quality of service delivery across Program clients.
• Support Program Opportunities Across EMEA and UK & Ireland
• Collaborate with EMEA leadership and commercial teams to identify and shape new Program opportunities aligned with LRQA’s growth strategy.
• Support business development efforts by advising…