Deputy General Manager- Aston Villa

Deputy General Manager
- Aston Villa, Birmingham, Full-Time

Up to £65k + 10% discretionary bonus plus excellent benefits including healthcare, wellbeing support,
23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

It is all about taking full accountability for a great food and beverage experience, to match the client’s ambition, brand specifications and standards.

A high-profile opportunity for a dynamic senior and inspirational hospitality professional, experienced in food and beverage delivery. We seek a real ‘people person’ and ‘foodie’, with rounded leadership skills and a focus on delivering consistency of quality and innovation to keep evolving the offering. Responsible for developing and delivering an exceptional food and guest experience. Critical to the success and reputation of the food and beverage operation is the leadership, selection, development, and retention of a well-trained team, of both fixed and variable team members.

The Deputy General Manager will work closely with our client to qualify requirements and align closely with the venue’s brand vision, values, culture, and processes to enable the development and delivery of the food and drink strategy, driving changes to continually evolve and improve guest experience.

Making Levy UK&I across the venue renowned for food and hospitality excellence, as befits its standing in the UK market. This is not a role for someone who wants to preserve the status quo, but if you have a passion for food and service, underpinned by evidence of the delivery of fresh ideas and operational excellence then you and the venue will shine.

You will work with the General manager regarding commercial accountability, working with the Location Accountant to deliver accurate and timely forecasts and budgets, taking control of all operating costs, and continually analysing key performance data to identify opportunities for growth.

Working with support teams within the wider Levy UK&I family, you will focus on continuous development and improvement, enhancing the guest experience, and increasing the commercial benefit to all partners.

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events - including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

The Deputy General Manager will be responsible for assisting the General Manager with overseeing all aspects of our catering services, ensuring the highest standards of food quality, service, and client satisfaction. The role will be instrumental in driving business growth, managing financial performance, and fostering a positive working environment for the catering food and beverage teams.

• Collaboration - Frequent liaison with our client and General Manager to agree strategy and direction of travel, developing and monitoring tactical plans to deliver.
• Structured Approach - ensure that all activities have a clear purpose and measurable outcomes, with a disciplined and pacey approach to completion, including the review and application of lessons learnt.
• External landscape - keep abreast of competitor activity and market trends which may impact your operation and make suggestions to evolve to ensure you keep ahead of the curve and at the forefront of the industry.
• Projects - strong focus on collaboration with Client, Levy stakeholders and contractors to plan and deliver various capex and innovation projects.

• Ow…