Roadside Area Manager

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Green Flag has embarked on an exciting journey to launch its very own patrol model designed with improved customer outcomes, efficiency gains, and income generation firmly at its core. This model requires a Roadside Area Manager to oversee the roll out in the South of England and help learn, adapt, and iterate through 2025 and 2026. The patrol force model involves Roadside Technicians attending cost‑effective jobs, and the role will play a key part in the Leadership Team within GF Patrol and the wider Customer, Roadside and Network Services Directorate.

• Execute the roll‑out plan for the Green Flag Rescue Patrol force within the region, maximising roadside revenue opportunities, effectively controlling spend and monitoring customer satisfaction.
• Accountable for leading the growth and development of the patrol force, creating high‑performing teams within the region.
• Drive patrol performance and ensure performance metrics are consistently achieved across the allocated region.
• Identify and deliver efficiencies and roadside revenue opportunities while meeting customer needs and adhering to risk and compliance requirements.
• Translate business strategy into meaningful direction and priorities for your team to achieve, providing support and guidance and maintaining clear accountability for the individual.
• Own, track and report performance and sustainability metrics for the area to the Head of Roadside, in accordance with the Green Flag patrol force strategy.
• Ensure that safe working practices are embedded at the heart of the Green Flag patrol force.

• Recognised as having extensive roadside product knowledge.
• Best practice and first‑class Health & Safety behaviours.
• Live and breathe the “People Leadership” qualities.
• Experience in designing and embedding new operational models.
• Remote management of teams.
• Data development and oversight required as a core attribute.
• Awareness and adherence to all Risk, Governance and HR policies and processes.

We know you’ve heard this all before, but the culture here at Green Flag, part of the Direct Line Group, is something else. We embrace individuality, encourage collaboration, aim higher and reward achievements. We want you to bring your authentic self and help our team grow.

• 9% employer‑contributed pension.
• 50% off home, motor and pet insurance and free Green Flag breakdown cover.
• Additional optional Health and Dental insurance.
• EV car scheme allowing all colleagues to lease a brand new electric or plug‑in hybrid car in a tax‑efficient way.
• Generous holidays.
• Buy‑as‑you‑earn share scheme.
• Employee discounts and cashback.
• Plus many more.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Sales and Business Development

Industry: Insurance