Process & Procedure Lead

Process & Procedure Lead

We’re currently looking for a knowledgeable Process & Procedure Lead to carry out the short‑term priorities related to process and procedure governance and coordination, while reviewing existing arrangements and recommending improvements to support the Group’s long‑term process and procedure management needs.

In this role you will manage a Process and Process Business Partner and be responsible for a project to develop a Knowledge Hub using SharePoint, collaborating with teams to gather and upload existing processes and procedures to the platform. You will assess the current state of processes and procedures and provide recommendations for a Group‑wide approach that incorporates best practice and reflects the existing landscape.

This is a six‑month contract, with the potential for extension based on the outcomes of the work.

While this role offers the flexibility of being home‑based, occasional travel to Group offices and other locations, including Birmingham Business Park Solihull and Central Park Worcester, is required.

• Proven experience of leading process and procedure governance within an organisation.
• Professional certification in process such as Lean Six Sigma (Green or Black belt) or Business Process Management.
• Experience of managing and coaching people.
• Experience leading projects involving Knowledge Management systems (e.g. SharePoint), process and procedure mapping and improvements.
• Experienced in designing and delivering learning to colleagues, facilitating workshops with stakeholders.
• Strong leadership and stakeholder management skills, and the ability to influence at all levels.
• Excellent analytical, problem‑solving and communication skills.
• Project delivery ability, skilled in planning, prioritising and delivering short‑term and long‑term objectives.
• Technically competent in SharePoint and process mapping tools (including Visio).
• Knowledge about the housing sector.

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
• Family‑friendly policies including generous paternity, maternity, shared parental and adoption leave plus 3 days paid urgent domestic leave.
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more.
• Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions).
• Learning and development opportunities.
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.

Mid‑Senior level

Full‑time

Management and Manufacturing

Non‑profit organisations

If you’re looking for a role where your expertise will be valued, your ideas welcomed and where you can help shape the future of procurement in a supportive and forward‑thinking team, we’d love to hear from you.

Click Apply Now to complete an online application and upload your current CV.

For more details about this position, please email