Birmingham - General Manager

General Manager - Albert’s Schloss Birmingham

Birmingham, United Kingdom

Salary: £70,000–£75,000 (depending on experience) + up to 32% bonus (OTE £90k+). Full time.

Albert’s Schloss Birmingham is based just off Chamberlain Square and is a vibrant, high-energy celebration of Alpine hospitality. From roaring fires and tankards of Europe’s finest bier to Bavarian-inspired dishes from our Cook Haus, and seven nights a week of unforgettable showtime – Albert’s Schloss is an experience like no other.

Albert’s Schloss is part of the multi-award-winning Mission Mars Group, a growing hospitality business with more than 35 venues, 1,600 colleagues, and includes Rudy’s Pizza Napoletana, Albert’s Schenke in Liverpool and the famous live music venue Albert Hall in Manchester.

We are seeking an exceptional General Manager to lead Albert’s Schloss Birmingham. This is a high-profile, high-impact role for an experienced hospitality leader who thrives in large, complex, high-volume environments and is passionate about building engaged, high-performing teams.

• Co-creating and delivering the annual business plan for Albert’s Schloss Birmingham, alongside the Operations Manager.
• Setting clear priorities, goals, and initiatives across all departments.
• Leading, coaching, and developing the management team through a structured, action-oriented approach.
• Championing an obsessive focus on guest experience and showtime excellence.
• Creating a culture of exceptional team engagement, wellbeing, and care.
• Fostering development, progression, and internal opportunities for the team.
• Driving innovation, best practice, and world-class operational standards.
• Leading the business to strong financial performance and P&L success.
• Embedding sustainable practices across the venue.
• Ensuring full compliance with health & safety, training, and auditing standards.
• Analysing data, KPIs, and performance metrics to drive continuous improvement.
• Recruiting and retaining talent through a strong values-led approach.
• Role modelling Mission Mars values:
  Fun, Authentic, Positive, Initiative, Neighbourly, Committed.

• Proven experience as a General Manager in a high-volume hospitality business.
• Strong track record of leading large teams and multiple departments.
• Demonstrable success in improving team engagement, retention, guest experience, and financial performance.
• Experience managing budgets and full P&L responsibility.

• An outstanding, visible leader and role model.
• Self-aware, consistent, and disciplined in approach.
• Emotionally intelligent, empathetic, and people-focused.
• Commercially astute and data-driven.
• Confident in having candid, constructive conversations.
• Highly organised, structured, and able to prioritise effectively.
• An excellent communicator at all levels.
• Passionate about hospitality and committed to professional development.

• Competitive salary of £70,000–£75,000 (dependent on experience).
• Bonus of up to 32% of annual salary (paid quarterly).
• Guest experience and revenue bonuses.
• Loyalty bonus payments.
• Training and development via the Mission Mars Hospitality Management Academy.
• International innovation and development conferences.
• Supplier trips and incentives.
• Annual Managers’ Conference at Albert Hall.
• Annual awards, Christmas party, summer BBQ, and birthday lunches.
• 50% discount across all Mission Mars venues for you and your guests.
• Employee Assistance Programme via Hospitality Action.
• Team food provided daily.

• Director

• Full-time

• Management

• Hospitality

Our Talent Team will review all applications within 7 days.

At Mission Mars, we’re committed to an inclusive and accessible recruitment process for everyone. If you need any reasonable adjustments at any stage of your application or interview, just let us know on

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