Retirement Team Leader

Exciting Career Opportunity at Citizen!

Are you a driven professional seeking to make an impact in Retirement Living? With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here:
Citizen

Retirement Living Team Leader

£54,216 per annum

Birmingham, Coventry, Hereford and Worcester

• Reporting to the Retirement Living Manager, you will lead a regional team of Retirement Living Officers and oversee high‑quality housing management services across our Birmingham, Hereford and Worcester / Coventry retirement living schemes.
• Responsible for managing one or two schemes on a day‑to‑day basis.
• Play a key role in service delivery and development, partnership building, safeguarding and performance improvement.
• Leading a culture where customers and colleagues feel valued and supported.

• GCSE Maths & English at Grade C or above (or equivalent).
• A minimum of a level 3 CIH qualification or equivalent.
• At least five years’ experience in social housing, care, support or other relevant sector.
• Ability to handle customer crises sensitively and responsibly.
• Experience of liaison with external agencies to secure outcomes for customers/communities.
• Experience supporting vulnerable individuals facing mental health issues, addictions, or challenging behaviours (