Billing & Revenue Team Leader

Join to apply for the Billing & Revenue Team Leader role at Eversheds Sutherland.

We are Eversheds Sutherland, a global law firm with more than 5,000 people across over 30 countries. We’re full‑service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose‑led. So although the world is fast‑moving and rapidly changing, we see it as a place where everyone can thrive.

What to expect:
For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. It’s energetic, fast‑moving and there’s always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and on what’s next, will ensure you thrive too.

This is a key role offering professional growth and the opportunity to lead and develop a high‑performing team. You will oversee billing operations, ensuring invoices are accurate, timely, and revenue is recognised correctly, directly impacting the company’s bottom line.

The role involves process improvement and cross‑functional collaboration, working closely with other departments to ensure smooth and efficient billing and revenue processes. It’s ideal for someone who enjoys solving complex problems, driving efficiency, and contributing to overall business success.

Role purpose:
To be responsible and accountable for ensuring that stakeholders receive an accurate and professional billing service from the team, with the ability to engage, build trust and network at all levels.

• As a Team Leader, you will be the first line of escalation for clients and colleagues
• Responsibility for driving accuracy standards across the team
• Line management responsibility of a team of billing and revenue co‑ordinators and billing and revenue assistants
• Support in technical expertise and on‑the‑job training for team members
• Stakeholder management – building excellent relationships with clients, suppliers and internal lawyers in order to process accurate and timely bills
• Reporting for clients, internal team and internal stakeholders (i.e. partners)
• Identification of efficiencies for future ways of working

Key responsibilities

• Provide effective remote line management of the product group, location or centrally managed client team you are responsible for.
• Take ownership of the WIP estimates for the product group, location or clients your direct reports are assigned to, highlighting any variances against target to the billing and revenue manager on a regular basis. Support the billing and revenue manager to ensure mitigation plans are in place for any shortfalls against billing targets or client SLAs.
• Drive the team to collate all essential billing information, eg fee estimates, POs and e‑billing references to enable a smooth billing process. Support the team members with the facilitation of any administration tasks with other finance teams, eg e‑billing, streamlining communication to fee‑earners to ensure one single point of contact where possible. Equip your team members with the knowledge to guide partners, fee‑earners and PAs on the firm’s financial processes and procedures relating to the billing process.
• Manage the even distribution of workloads within the team, ensuring that a high level of support is available at all times for internal and external clients, including managing any re‑allocation of support and delegation of transaction tasks. Support the billing and revenue manager with any specific analysis required to ensure the fair distribution of work.
• Provide the first point of escalation in relation to problems raised by stakeholders, dealing promptly with any team or individual issues, escalating to the billing and revenue manager where necessary.
• Take responsibility for ensuring client, firm and practice group(s) procedures and processes are followed, and actively seek to continually improve these wherever possible.
• Manage all team check‑ins consistently and effectively by thorough preparation, leading meetings, ensuring development plans and…