Housing Manager

Overview

Housing Manager - Resident Services and Partnerships Team. Permanent, Grade D - £45,091 – £53,460. Working 36.5 hours per week. Consultation grade - subject to formal evaluation under the Pay Equity Review.

Birmingham City Council is one of the largest social landlords in the UK, managing over 60,000 homes. We are seeking 3 experienced Housing Managers in the Resident Services and Partnerships team focusing on the Transparency Influence and Accountability Standard set by the Social Housing Regulator. You will be an experienced People Manager who can lead a team of Tenant Participation Officers, working with residents to give them a voice to shape services.

You may also have experience in tenant engagement, data-driven insight and accountability, developing our data and evidence collation to report on outcomes. If you have experience in Communication & Governance, designing and managing media channels ensuring effective communication with Tenants and Leaseholders we want to hear from you.

These are pivotal roles in shaping how we meet our statutory obligations, improve transparency, and strengthen trust with our residents. These are office-based roles so you will need to be able to attend multiple city wide locations.

• Tenant Engagement:
  Drive meaningful engagement strategies to involve tenants in decision-making and service improvement.
• Ensure compliance with the Social Housing Regulatory Framework and Tenant Satisfaction Measures.
• Promote transparency and accountability through clear communication and feedback loops.
• Data, Insight And Accountability:
  Lead on data collection, analysis, and reporting to inform strategic decisions and regulatory submissions.
• Monitor performance against KPIs and regulatory standards, providing actionable insights to senior leadership.
• Communications & Governance:
  Ensure compliance with all relevant legal and statutory requirements; provide governance and risk management support; ensure governance requirements are clearly communicated and adhered to throughout the organisation; support the review of governance procedures and policies; regularly review governance processes and implement changes for continuous improvement; manage internal and external communications related to compliance and tenant engagement; work with the Communications Team to deliver clear, accessible messages across digital and traditional channels.

• Proven experience in tenant engagement, governance, and risk management.
• Excellent analytical skills with the ability to interpret complex data and present insights clearly.
• Skilled communicator with experience in media relations and stakeholder engagement.
• Leadership experience with the ability to inspire teams and manage change effectively.

• Be part of a forward-thinking Housing Directorate committed to People, Place, and Partnerships.
• Competitive salary and generous benefits, including pension scheme and flexible working options.
• Opportunity to make a real difference to the lives of thousands of Birmingham residents.

Please upload an up-to-date CV and Supporting Statement via attachments. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying. The Person al Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Supporting Statement attached.

We are an accredited Disability Confident Leader employer. We are committed to employing, retaining and developing all staff. Please let us know if there are any reasonable adjustments or accessibility needs, or if there is any way we can support you through your application.

For informal enquiries please contact  quoting . A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to Work in the UK will be required before any employment offer can be confirmed.

Job Description And Person Specification – Housing-Manager-JDPS (1).pdf. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy.

We strive to advertise all roles for a minimum of two weeks. However, vacancies may close earlier than the stated deadline due to high application volumes. Please submit your application without delay to ensure consideration.