Senior Property Manager

Senior Property Manager – Exceleron Designs

Location: Birmingham, B15 – Hybrid + Travel

Salary: £57,433 per annum

Hours: 35 hours per week

Contract: Permanent

Shape the future of third‑party housing management at Midland Heart.

Midland Heart is a leading social housing provider and property owner with a growing residential and commercial leasehold estate. We are creating a new specialist role to strengthen oversight of our third‑party managed portfolio, with a laser focus on managing agent performance, data compliance and service quality across a geographically dispersed estate.

• Have strategic oversight, from property handover to strategic disposals, of a growing portfolio of around 2,000–2,500 residential and commercial properties across the East and West Midlands.
• Lead relationships with roughly 100 external managing agents, managing, assuring and constructively challenging third‑li>
• Lead and develop a newly formed specialist team.
• Ensure tenants remain at the heart of service delivery, ensuring compliance, value for money and driving improvements in tenant satisfaction measures.

• ATPI (Associate of The Property Institute) qualified or demonstrable experience of private property management.
• Proven experience of all matters relating to private residential and/or commercial leasehold management, including its legislative context and policy framework.
• Experience of leading, managing and developing a geographically dispersed operational team.
• Commercial acumen, with experience managing budgets and delivering value for money.
• A track record of improving services and customer satisfaction.
• The confidence to challenge, influence and make evidence‑based decisions while maintaining effective, professional relationships.

As a Smart Working organisation, will work from a Midland Heart site three days a week and remotely from home for two days. Successful delivery will require willingness and ability to travel across the dispersed portfolio to meet with team, contractors, managing agents and attend AGMs.

Closing date: Thursday 15 January 2026

We are proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

To apply, click the apply button and submit your CV and cover letter via our candidate portal.