Senior Property Manager, CHM

Senior Property Manager, CHM

Location:

Birmingham, B15 (Hybrid + Travel)

Salary: £57,433 per annum

Hours:

35 hours per week

Contract:

Permanent

Shape the future of third‑party housing management at this Housing Association. Our client is a leading social housing provider and property owner with a growing residential and commercial leasehold estate. They are creating a new specialist role to strengthen oversight of their third‑party managed portfolio, with laser focus on managing agent performance, data compliance, and service quality across a geographically dispersed estate.

This role will suit a commercially minded property professional who enjoys operating as the intelligent client – setting expectations, challenging delivery, and holding partners to account.

This isn't a business‑as‑usual housing management role. As the Senior Property Manager (known internally as Third Party Agency Manager), you will:

• Have strategic oversight, from property handover to strategic disposals, of a growing portfolio of circa 2,000–2,500 residential and commercial properties dispersed over the East and West Midlands.
• Lead relationships with around 100 external managing agents, managing, assuring and constructively challenging third‑party performance against contracts and driving continuous improvement.
• Lead and develop a newly formed specialist team.
• Ensure tenants remain at the heart of service delivery, ensuring compliance, value for money, and driving improvements in tenant satisfaction measures.

They are seeking a property management professional who can balance strong commercial oversight with a tenant‑first mindset. Your application will demonstrate:

• ATPI (Associate of The Property Institute) qualified or demonstrable experience of private property management.
• Proven experience of all matters relating to private residential and/or commercial leasehold management including its legislative context and policy framework.
• Experience of leading, managing and developing a geographically dispersed operational team.
• Commercial acumen, with experience managing budgets and delivering value for money.
• A track record of improving services and customer satisfaction.
• The confidence to challenge, influence and make evidence‑based decisions while maintaining effective, professional relationships.

Smart working: 3 days a week on site, 2 days remote from home.

Travel across a dispersed portfolio to meet with team, contractors, managing agents and attend AGMs.

This organisation is one team working together for their tenants; a large and ambitious housing organisation providing many people an affordable place to call home. They welcome people from every walk of life at every stage of their career. They expect a lot from their people, but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.

This employer is proud to say they have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category.

Thursday 15 January 2026

Assessments for the role are planned to take place in January 26 at the Central Birmingham office.

Interested? Click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions.

We are a Disability Confident Employer. You may contact us if you would like to discuss any adjustments you might need to be successful in this role.

No agencies please.