Management Associate, Property Management

Occupier Management, Global Occupier Services

Location:

Birmingham

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 52,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world.

Associate – Estates Management

To work as an Associate in our Estates Management team, overseeing the management of a large, diverse geographical portfolio for a large retail client. The role will see the individual provide occupier clients with full property management services, collaborate and manage the performance of other skill lines across the Cushman & Wakefield Group, and deliver a best‑in‑class service to our clients.

• Delivery of Estate Management services to client across geographical patch
• Liaison with clients and 3rd parties (i.e. landlords and their agents) to ensure uninterrupted use of the client’s premises, acting as the intermediary between landlord and tenant
• Ensure adherence to lease terms and compliance with statutory requirements (including inspections) and advise clients accordingly
• Take responsibility for managing the client relationship at both Estate Manager and Senior Estate Manager level
• Deliver client reporting
• Create an environment that enables individuals and teams to perform at their best; communicate expectations, agree clear performance standards, and address performance issues promptly and fairly
• Manage and coach a team of multi-skilled Senior Surveyors, Surveyors and Estates Assistants to provide contracted services to clients
• Take accountability for executing plans, delivering objectives, and achieving business results; address issues quickly, make informed decisions and take ownership regardless of the outcome
• Create and develop lasting and mutually beneficial relationships to ensure client and stakeholder satisfaction, both internally and externally
• Demonstrate cross‑selling and incorporate wider business knowledge to create opportunities for others to promote
• Actively develop relationships with key stakeholders, interpret their objectives and success criteria, respond to drive satisfaction
• Actively seek stakeholder feedback to identify and resolve issues before escalation; create open, two‑way communication with clients and stakeholders, balance stakeholder needs and business outcomes, and always deliver on promises

• Adhere to all contractual KPI’s
• Ensure excellent client satisfaction scores are obtained and maintained
• Manage client financial management, expense & income budgeting, ensuring forecasts aligned to target measures
• Compliance with statutory requirements

• Degree level estate management qualification or equivalent desired
• Membership of RICS preferable

• A proven track record of post qualification practice and knowledge within Property and/or Transaction Management
• Demonstrable ability to take responsibility for sizeable and complex client instructions
• Up‑to‑date knowledge of legislation regarding property management
• Demonstrable technical competence in property management
• Client Finance e.g. budget management and re‑forecasting
• Line management skills

• Enabling Delivery
  :
  Co‑ordinates others and manages own delivery of effective Estate Management, ensuring work is completed within set time limits and to client expectations
• Commercially Minded
  :
  Looks for opportunities to secure new business for the team, supports account forecasting and AOP planning, seeks opportunities for cost savings
• Business Wide Perspective
  :
  Collaborates with and supports colleagues in providing on‑going service to clients, identifies opportunities to cross‑sell across the business
• Building Relationships
  :
  Puts time and effort into building long‑term partnerships with clients, site managers, other professionals, and colleagues across the business
• Developing People
  :
  Prioritises own skills and knowledge, encourages team members to engage in tasks/projects that develop their skills, provides feedback
• Customer Service Approach
  :
  Implements Real Customer Service and participates in the Customer Satisfaction process

• Mid‑Senior level

• Full‑time

• Other