Vendor Relationship Manager

Overview

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Job Title: Vendor Relationship Manager

Division: Claims

Reports To: Per Beazley's Org Chart

Key Relationships:

Head of Claims Business Management, the Claims Business Management Team, Claims Team Leadership, and Claims Team Members. The role also interacts closely with the delegated claims administrators, law firms, external auditor firms, regulators (including Lloyd's, PRA, FCA, CBI, CID, California) Risk, Compliance, Procurement and Operations Resilience Teams, and other Beazley departments involved in upstream and downstream processes.

Job Summary:

The Vendor Relationship Manager is responsible for the end-to-end management of key third-party vendors supporting the claims function, including Delegated Claims Administrators (DCAs), panel law firms, and loss adjusters. The role ensures that vendors are sourced, contracted, onboarded, and overseen in line with regulatory standards, company policies, and operational objectives. Acting as the primary liaison between the business and its claims service providers, the role balances performance management, governance, and relationship development to drive quality claims outcomes, cost control, and customer fairness.

Strategic Alignment

• Understanding business priorities as determined by the Head of Claims Business Management and Group Claims Management Committee and aligning with stakeholder goals
• Translating strategy into actionable plans
• Connecting the dots across departments (e.g. aligning with Group Procurement policies, enterprise level responsible business initiatives)

Vendor Lifecycle Management

• Lead sourcing and selection processes for DCAs, law firms, and loss adjusters
• Conduct due diligence and onboarding assessments to ensure alignment with claims, compliance, and regulatory requirements
• Manage onboarding activities, including contractual agreements, service level definitions, reporting requirements, and training
• Understanding business priorities and aligning stakeholder goals
• Translating strategy into actionable plans
• Connecting the dots across departments

Oversight and Performance Management

• Develop and maintain an oversight framework for DCAs, law firms, and loss adjusters in line with PRA, FCA, Lloyd's, CID, California Solvency II, Consumer Duty and Consumer Code of Practice obligations and ensure the framework remains up-to-date as the regulatory landscape evolves and changes
• Monitor vendor performance against KPIs, SLAs, and compliance standards, producing regular MI and dashboards for senior management and committees
• Conduct periodic audits, file reviews, and quality assurance checks to identify risks, inefficiencies, or breaches
• Ensure claims vendors deliver fair outcomes for policyholders, balancing indemnity spend with customer service

Contract Negotiation and Management

• Drafting and reviewing contracts
• Negotiating terms, SLAs, and pricing
• Understanding legal and compliance requirements and ope rationalising into the Claims vendor management frameworks

Relationship Management

• Act as the primary point of contact for vendors, fostering strong, collaborative partnerships
• Facilitate regular review meetings, performance workshops, and escalation forums to resolve issues and strengthen engagement
• Support the continuous improvement of vendor processes, technology integration, and claims practices

Risk, Governance and Compliance

• Maintain a comprehensive register of claims vendors and associated risks, issues, and remediation actions
• Support regulatory reporting, internal audits, and board/committee papers on vendor oversight
• Ensure contractual terms, panel structures, and remuneration models remain compliant and effective
• Escalate material risks, breaches, or underperformance through appropriate governance channels

Education and Qualifications

• Degree in any discipline (preferred but not essential)

Knowledge & Experience

• Strong experience in governance, internal controls, audit, risk management, or compliance (typically 5+ years)
• Demonstrable knowledge of regulatory frameworks and governance best practices
• Proven experience…