Team Leader - Financial Wellbeing

£37,181 per annum and excellent benefits including flexible working

Fixed term until April 2026 – linked to funding

Full time hours a week – 37.5 per week

Closing date:
Tuesday 7th May 2024  pm

Do you have proven experience of day‑to‑day staff and service management, including casework support and supervision? If leading a new financial resilience project sounds appealing, join Shelter as a Team Leader and you could soon be playing a vital role at the heart of our Birmingham Hub.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious people who are passionate about our cause to join us at this exciting time.

This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti‑racist organisation.

In Birmingham our team has over 40 staff plus a team of volunteers. We specialise in housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We partner with a range of organisations to challenge the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation.

We have a new three year partnership with a leading bank, which aims to build financial resilience and break the cycles that can see people experiencing financial problems and this having a negative effect on their housing situation.

Your role will be to provide leadership and line management for six team members, keeping up to date with legislation, mentoring and coaching your team on complex issues in housing, debt and welfare benefits. The views of people with lived experience is key to service design at Shelter and you will lead on making sure they are involved to deliver a service that is truly co‑produced.

We aim to empower communities, so you will develop and deliver training on rights awareness and build relationships within the community. Compliance is also a crucial part of the role – you will monitor and report on contract and financial performance, carry out casework supervision and file reviews and identify systemic housing issues.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

You will need experience of working with people facing exclusion and disadvantage and in a multi‑disciplinary context with partners, community groups and other agencies, acting as a safeguarding lead. A good understanding of housing, debt advice, and welfare benefits is essential. The communication skills it takes to line manage others, promote effective working relationships, with external agencies, people with lived experience and internally across Shelter, are key.

You will be able to demonstrate the ability to manage externally funded contracts including reporting and financial oversight.

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

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