Motor Claims Intervention Handler

Motor Claims Intervention Handler

Salary: £24,500 - £26,500 + bonus (up to 15%)

Hours:

Monday-Saturday (flexible between 8:00am-8:00pm) 37.5 hours per week Rota

Location:

Birmingham Business Park (B37) - Office Based

MPJ Recruitment are working with a fast-growing, entrepreneurial motor insurance business specialising in Intervention, Hire and Repair. Led by a highly experienced leadership team with over 40 years' industry expertise, the business continues to expand and is now seeking Motor Claims Intervention Handlers to join its Birmingham-based team.

This role is ideal for customer-focused professionals who enjoy working in a fast-paced environment and want to make a real impact on claims outcomes.

The Role

You will be responsible for:

Making outbound calls to third parties to secure successful interventions and achieve commercial objectives.

Establishing third-party needs to control costs and minimise claims spend.

Managing follow-ups and supporting the end-to-end claims process.

Identifying potential fraud, exaggeration, and indemnity risks.

Reviewing processes, highlighting leakage, and suggesting improvements.

Handling technical queries, escalations, and liability referrals.

Sharing best practice and supporting team performance.

About You

You are:

Passionate about delivering a positive third-party claims journey.

Tenacious, motivated, and results-driven.

A strong problem solver who adapts well to change.

A collaborative team player who enjoys sharing knowledge.

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