Claim Crime Prevention Consultant

Role Description

As a Claim Crime Prevention Consultant, this role offers the chance to make a significant impact by protecting the company from fraud, while developing valuable investigative and communication skills. You'll collaborate with various teams, enhancing teamwork and leadership abilities, and have opportunities for career growth. The varied environment keeps the work engaging, and you'll positively influence customer experience by ensuring fair case handling.

Location:

This position can be in either of our Birmingham, Bournemouth or Leeds offices. This is a hybrid role with expectation of you attending office 2 days per month.

Circa £36k per annum

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

• Carry out fraud investigations on referrals from various internal & external sources, including but not limited to existing fraud systems, intelligence, and our claims teams, to identify cases appropriate for investigation.
• Maintain a portfolio and manage the full end to end investigation process, from referral to the final outcome.
• To deal with any correspondence and other paperwork as necessary, maintaining communication with our customer and third parties, keeping them up to date on progress to ensure next stages are understood and that any correspondence is effective and accurate.
• Escalate to Technical Controller where appropriate.
• To accurately record the value, cost, and trends in line with Fraud Database MI recording process to ensure that the overall business targets are tangible, and intelligence is accurate.
• Ensure a consistent and acceptable level of service is provided to all our customers, that any complaints or escalations are handled and concluded fairly and, where needed, appropriate feedback and action is taken to reduce the causes of complaints in line with our customer experience and Consumer Duty guidelines.
• Work with frontline teams to build skills and knowledge of fraud risks to support the business in developing a strong initial line of defence against fraud.
• Be confident in sharing experience and knowledge with other investigators to improve overall capability within the team.

• Established investigation skills with excellent attention to detail
• A logical and analytical thought process.
• Confident and effective communicator with well‑developed customer service skills.
• Empathetic listener, able to adapt your communication style to get the best outcome for our customers and business.
• Excellent time management and organisational skills.
• Have great relationship‑building skills and share our passion for fighting fraud and protecting the business.
• Have a can‑do attitude and be keen to learn.
• Be able to proactively identify problems and constructively find solutions.
• Ideal candidates will have experience using machine learning to identify fraud patterns and natural language processing to analyse text data. Familiarity with automated fraud detection systems is essential for quick identification of suspicious activities.

We support the government scheme "Access to Work" please feel free to ask us about the access to work scheme.

• Experienced in a Senior Fraud investigation role
• Experience and knowledge of fraud prevention systems.
• Experience of handling home insurance building damage claims.
• Understanding of building defects, construction methods and use of materials, and how these respond to insurance perils.
• Experience of working with Loss Adjusters, Surveyors and Building Contractors to establish route cause of defects and damage.
• Experience in investigating and validating a variety of building damage claims, including scope, estimate, tender and billing stages.

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from‑so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one…