Senior Claims Adjuster, Financial Lines

Senior Claims Adjuster, Financial Lines

Location:

Birmingham or London, England, United Kingdom

• Seniority level:
  Mid‑Senior
• Employment type:
  
  Full‑time
• Job function:
  Finance and Sales
• Industry: Insurance

Chubb offers a new role in its Financial Lines Claims Team. As the Regional Senior Claim Adjuster, you will manage a diverse portfolio of Financial Lines Professional Indemnity and Healthcare claims across the Global Markets business written in North America, the UK, and internationally. You will support other lines such as Management Liability, Employment Practices Liability, Crime, Commercial Legal Liability, and Directors & Officers insurance.

The portfolio includes complex and high‑severity cases.

The role is based in our Birmingham or London office and is senior in responsibility, providing guidance to other Claims Adjusters and collaborating with Senior Adjusters, Technical Leads, Technical Managers, and Team Manager. You will influence claims outcomes across multiple jurisdictions and lines of business.

• Negotiating settlements with policyholders, brokers, solicitors, and third parties.
• Managing own caseload, ensuring prompt, accurate, and cost‑effective resolution of claims.
• Delivering exceptional service to internal and external clients and upholding Chubb’s reputation for quality and compliance.
• Collaborating with a team of experts and maintaining high claims service standards with third‑party providers.
• Representing Chubb at key meetings with brokers, clients, and London market representatives to build and nurture vital relationships.
• Supporting senior adjusters, managers, and underwriters on projects and ad‑hoc initiatives.

• Strong technical knowledge of Financial Lines and PI insurance, with proven claims handling experience.
• Excellent negotiation, influencing, and communication skills.
• A proactive, decisive, and adaptable approach to problem‑solving and change management.
• Commitment to client service and relationship management.
• Ability to thrive in a collaborative, fast‑paced environment.

• Competitive salary and pension scheme.
• Discretionary bonus scheme.
• 25 days annual leave plus ability to purchase 5 additional days.
• Hybrid working options.
• Private medical cover.
• Employee Share Purchase Plan.
• Life assurance.
• Subsidised gym membership.
• Comprehensive learning & development offerings.
• Employee Assistance programme.

Our core values dictate how we live and work. We’re an ethical and honest company wholly committed to its clients. Our business is built on mutual trust and respect for employees and partners, with a collaborative and supportive environment that encourages high performance.

At Chubb, we consider our people our chief competitive advantage and treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of age, disability, race, religion, gender, sexual orientation, marital status or family circumstances. We are committed to ensuring our recruitment process is inclusive and accessible to all, and we provide reasonable adjustments for applicants with disabilities.

Chubb is a world leader in insurance. With operations in 54 countries, we provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. Our extensive product and service offerings and local operations globally set us apart.