Associate Business Analyst - Secondment until end

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

HSBC UK Change Execution works with businesses and delivery partners across the world by combining change expertise and experience to help shape and implement strategic change for HSBC. The department is instrumental in driving change improvements in customer experience, revenue growth and cost reduction through automation, standardisation, and optimisation of HSBC’s operating model covering people, processes, products, and channels.

We are currently seeking an enthusiastic and thoughtful individual to join this team in the role of Associate Business Analyst – secondment until end of Sept 26.

The HSBC UK Change Execution team is a multi-disciplinary team using Agile and Waterfall practices to manage and deliver transformational change programmes and projects across all brands and propositions.

Associate Business Analysts support and manage the shaping of change, working closely with our delivery partners. The role holder will collaborate with the Business to understand the desired change outcome and contributes to the delivery of business outcomes, leveraging opportunities and managing challenges. They are involved throughout the full change lifecycle and are typically responsible for executing plans, removing impediments, managing requirements and testing outcomes meet agreed standards.

Associate Business Analysts will usually support initiatives and teams and may lead smaller scale initiatives. The jobholder will have a combined set of good interpersonal skills and business/technology knowledge to develop an effective relationship with the business and IT, providing effective support that adds value.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

• Requirements management and traceability, understanding the needs of the Business, translating that into User Stories and Acceptance Criteria to enable development.

• Detailed investigation and analysis work including MI, data, processes, systems, root causes and gaps.
• Input to project planning, reporting, scope, risk, and dependency management, ensuring adherence to the required change governance.
• Process mapping, creating wireframes and key supporting project documentation.
• Supporting the definition of the solution design for non-technology projects and supporting IT with definition of the technology elements
• Provide support to the Product Owner in decision making, managing product backlogs, understanding the business propositions, and supporting the tracking and delivery of benefits.
• Knowledge sharing, with lessons learnt information documented and referenced.
• Supporting Change & Implementation/Business Readiness activities such as:
  • Operational Impact Assessments
  • Understanding and Writing Procedures
  • Customer letter specifications
  • Communication planning
  • Developing User Acceptance Test strategies and plans, to support defect management and customer sign-off for the deliverable, ensuring product is fit for purpose.
  • Facilitating pilots

• Demonstrate good communication and presentation skills.
• Ability to work with a range of stakeholders and business sponsors.
• Knowledge of UK Retail Products & Propositions for HSBC, first direct and M&S brands.
• Self-motivated, with good time management and able to work independently or in a team.
• Positive, creative, and resilient individual, open to change and able to adapt to changing circumstances.
• Established skills in negotiating and challenging.
• A track record of making customers the focal point of everything we do.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Ifyouhaveaneedthatrequiresaccommodationsor changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

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