CRM Executive

Birmingham, Manchester, or Leeds | Hybrid (3 days in office)

We are working with a global professional services firm experiencing continued international growth, creating an opportunity for a CRM Executive (Global) to join its Business Development, Marketing Technology & Data function. This is not a replacement hire - it’s a newly created position driven by expansion and system investment. You’ll join a collaborative global CRM team spanning the UK, US, and APAC, supporting a major Inter Action upgrade and helping to elevate data quality across the business.

As CRM Executive (Global), you’ll sit within a specialist CRM Systems & Data team responsible for maintaining and enhancing Inter Action, the firm’s global CRM platform. The CRM Executive (Global) will play a pivotal role in system optimisation, data enrichment, and supporting colleagues to use CRM tools effectively. This is a highly data-focused position - ideal for someone analytical, detail-driven, and keen to grow within marketing technology in a legal or professional services environment.

The CRM Executive will support the global Inter Action upgrade while ensuring CRM data remains accurate, compliant, and commercially valuable to Business Development teams.

• Support the global Inter Action upgrade, including data preparation and testing
• Assist with CRM integrations, enhancements, and system improvements
• Coordinate user acceptance testing and rollout activities
• Lead data cleansing, de-duplication and enrichment initiatives
• Troubleshoot CRM issues alongside IT and external suppliers
• Experience with Inter Action, or alternative CRM systems such as Salesforce or Hub Spot
• Exposure to legal or professional services environments (or transferable experience)
• Strong data management and analytical capability
• Confidence supporting system users and documenting processes
• A proactive, eager-to-learn mindset with attention to detail
• £38,000–£40,000 salary plus discretionary bonus
• Clear progression within a global CRM and marketing technology team
• Hybrid working model (3 days initially, reducing to
  2)
• Exposure to international stakeholders and large-scale system projects
• Structured two-stage interview process for clarity and pace

We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Due to a high number of applicants, we are only able to respond to successful candidates.