Business Analyst

Business Analyst – Workforce Management (WFM) Review Programme Overview

We are seeking two experienced Business Analysts to support a strategic Workforce Management (WFM) transformation programme across 12 UK contracts.

This programme will conduct a comprehensive review of WFM practices, processes, systems and usage, with the objective of defining future-state requirements and preparing the organisation for a potential system-wide deployment or market re-procurement exercise.

This is a high-impact opportunity to shape operational performance, financial efficiency and workforce optimisation at scale.

Technology solutions mapping, systems analysis and requirements translation aligned to business needs.

• Analyse current WFM systems usage across multiple contracts, including Time & Attendance and Scheduling modules
• Assess suitability and scalability of the existing solution (T2W)
• Translate operational requirements into clear functional and technical specifications
• Map system integrations from scheduling through to payroll interfaces
• Identify gaps, duplication, manual processes and rework
• Develop a prioritised requirements and design document covering:
• Functional requirements
• Technical architecture
• Reporting and analytics
• Integration requirements
• Governance controls
• Conduct market scan and supplier analysis
• Support options appraisal including total cost of ownership modelling
• Contribute to cost benefit analysis and ROI modelling (target ROI within 18 months)
• Prepare RFI and RFP documentation

• Demonstrable experience delivering WFM system reviews or implementations
• Strong understanding of:
• Workforce Planning & Forecasting
• Scheduling & Rostering systems
• Payroll interfaces and system integrations
• Experience conducting market scans and supporting procurement exercises
• Ability to work across multiple operational contracts and stakeholders
• Strong documentation and structured requirements capability