Enterprise Architect - Business Systems​/Managed Services

Overview

ENTERPRISE ARCHITECT – BUSINESS SYSTEMS/MANAGED SERVICES

We need a strategic architect with 12‑15 + years who defines the architectural vision for BT International’s transformation from traditional telco operations to asset‑light service delivery excellence. You own the strategy for service operations platforms (Service Now ITSM/ITOM/AIOps, Netbrain, Entuity, Dynatrace) and managed services delivery systems.

• Strategic Service Operations Architecture & Leadership
  • Strategic service operations architecture: defining long‑term vision for service delivery platforms including Service Now (ITSM, ITOM, AIOps), Netbrain, Entuity, Dynatrace and their role in managed services delivery and operational efficiency
  • Business systems architecture: defining vision for BAU applications (sales, service, enterprise) and service operations including Lead‑to‑Cash operational processes (Pricing/Design/Quoting/SRM), AI Ops, Service Desk, billing, inventory that optimises legacy systems whilst designing future‑ready capabilities aligned with NaaS‑based operating model
  • Order‑to‑Cash (O2C) operational excellence: service activation, billing and revenue collection processes for managed services delivery
  • Proven experience creating E2E architectures at scale for service operations with business and operational stakeholders
  • Leads architectural decision‑making and transformation initiatives across service operations domains
• Portfolio Optimisation & Vendor Strategy
  • Service operations portfolio optimisation: making strategic keep/modernise/retire decisions for service delivery platforms based on technical fitness, cost‑effectiveness and alignment with asset‑light transformation and managed services strategy
  • Vendor strategy: negotiating with service operations platform vendors (Service Now, Dynatrace) and enterprise vendors as strategic partners, simplifying IT landscape whilst reducing vendor dependencies and supporting managed services delivery
• Integration Architecture & Transformation
  • Systems integration leadership: establishing approaches that link service operations platforms, BAU applications and NaaS capabilities to support business processes, managed services delivery and operational efficiency
  • Service operations transformation: leading AI‑driven process automation, billing automation, inventory accuracy improvement programmes that deliver cost‑to‑serve reduction, operational efficiency and improved managed services delivery
• API & Integration Leadership
  • Strong expertise in API lifecycle design and integration patterns at scale
  • Expertise in integration patterns (OpenAPI, REST, gRPC, Graph
    
    QL) for service delivery
  • Event‑driven architecture leadership with pub/sub and event brokers (Kafka, Rabbit
    
    MQ)
• Operational Excellence & Observability
  • Operational excellence architecture: establishing comprehensive observability, service resilience patterns and operational automation across service delivery systems including metrics, logging, distributed tracing and telemetry
  • Proficient with observability frameworks (Prometheus, Elastic Search, Grafana, Open Telemetry, Dynatrace) for service operations at scale
  • Strong understanding of distributed systems, transaction management and telemetry pipelines for service delivery
• Collaboration & Governance
  • Collaboration with Data & AI architects: leveraging data platforms and AI capabilities for service automation, customer insights and managed services intelligence
  • Architecture governance: driving design reviews and conformance processes ensuring alignment with enterprise standards, security requirements and transformation objectives
  • Building architecture capability: mentoring architects who work with service operations, BAU operations and managed services delivery teams
  • Platform engineering alignment: establishing integration patterns that connect service operations systems with NaaS capabilities whilst maintaining operational stability and supporting managed services delivery
• Highly Desirable
  • Strong engineering background with hands‑on experience demonstrating technical credibility
  • Proficient in backend programming (Python, Java, C++)
  • Experienced in data persistence across SQL (Postgres,…