Software Engineer - ServiceNow

# Software Engineer - Service Now Job  Req  Date: 27 Feb 2026

Function:
Software Engineering Unit:
Digital

Location:

Snowhill, Birmingham, United Kingdom Salary:
Competitve with Benefits##
** Why this job matters
** There are several federal teams implementing across CSM with no connection on what is happening on the big picture. This role will be acting as a bridge to ensure there are no conflicts by providing the technical leadership and ensuring there is no impact to incident, change, problem, service request, knowledge, CSM and automation framework. This role will also plan the product roadmap for ITSM SM based on the new features released by Service Now with every new version.

My role also provides technical guidance in achieving complex business requirements and ensuring we have a stable platform by guiding the teams in resolving the configurations cripts causing the performance issues.##
** What you’ll be doing
** 1.
* Provide senior technical leadership by Contributing to the Service Now roadmap and offshore development teams, assisting development squads in resolving complex technical issues throughout all stages of the project lifecycle.

* Understand new release features and recommend or assist in implementing the latest functionalities to streamline daily activities and ensure alignment with the Service Now roadmap   
* Support the development team by offering technical guidance, setting up review processes for new developments and existing products and services, prioritizing tasks, and allocating work accordingly.

* Validate and review the team’s design work to ensure architectural conformance   
* Review solutions to ensure full integration across all aspects and hold accountability for the solution within a domain or cross-domain, ensuring consistency in architecture and technical processes.

* Performs functional and process rationalization of ITSM and CSM by working with the PO`s and process owners to ensure we deliver a pan BT product.

* Continuously expand knowledge of Service Now platform through certifications, webinars, case studies, training, community engagement, and other resources.

* Demonstrate expert development practices on the Service Now platform, particularly in ITSM, CSM , Portal and AI I   
* Develop and deploy Service Now solutions across various business domains, product portfolios, and IT platform estates that support end-to-end solutions. his involves understanding the internal and external system impacts, evaluating the effects of changes, and managing the technical integrations between Service Now and the broader BT architecture estate, while adhering to governance policies, architecture standards, and frameworks.##
** Skills*
* • Sound knowledge on Service Now components.  
• Java script knowledge  
• Portal components and their interaction with each other  
• Service Now new products with each release  
• Operational understanding / experience of ITIL processes.  
• Better understanding of how Service Now can be used better in BT landscape  
• Experience of project delivery in an agile environment.  
• Ability to work in collaborative team environments  
• Evidence of being able to plan and manage delivery in a complex multi project environment.  
• Experience of leading cost saving activities  
• Ability to lead efforts that significantly improve customer experience.  
• Understanding of Regulatory compliance and governance protocol.  
• Strong Service / Technical background at a mid / senior level.##
** Our leadership standards
**** Looking in:*
* ** Leading inclusively and Safely
** I inspire and build trust through self-awareness, honesty and integrity.  
** Owning outcomes
** I take the right decisions that benefit the broader organisation.
** Looking out:*
* ** Delivering for the customer
** I execute brilliantly on clear priorities that add value to our customers and the wider business.  
** Commercially savvy
** I demonstrate strong commercial focus, bringing an external perspective to decision-making.
** Looking to the future:*
* ** Growth mindset
** I experiment and identify opportunities for growth for both myself and the organisation.  
** Building for the future
** I build…